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Customer Service Apprentice
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Introduction
The apprentice will work closely with the Lead Administrator and other stakeholders on the administrative support across business functions within the organisation. If you are looking for variety and working alongside friendly busy teams with a view to developing a career within this sector, this could be the ideal apprenticeship for you.
About The Employer
Well established independent garage carrying out MOT Service and repair.
What You'll Do
- Continuous mentoring and shadowing with experienced staff/colleagues.
- Opportunity to use your own initiative and develop your administration skills.
- Complete the Business Administrator qualification/standard level 3.
- General admin duties
- Supporting various colleagues within the team
- Update databases and spreadsheets accordingly
- Check emails and respond as necessary
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Training Outcome
Internal progression to other support departments.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
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Qualifications
- Desired - GCSE - English - 4-9
- Desired - GCSE - Maths - 4-9
Course Information
- Course: Customer service specialist (level 3)
- Level: 3
- Route: Sales, marketing and procurement
- Apprenticeship Level: Advanced
Working Arrangements
- Working Week: Monday to Friday 8am-5:30pm
- Expected Duration: 1 Year 3 Months
- Training Provider: BROOKLANDS COLLEGE
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