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Customer Service Apprentice
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Customer Service Apprentice
United Carpets and Beds
Worksop (S80 1QA)
Closes in 25 days (Friday 30 October 2026 at 11:59pm)
Posted on 2 October 2026
Summary
This is a fantastic opportunity for an enthusiastic apprentice to join a well-established family business in a customer-facing retail sales role with strong opportunities for progression, learning, and development. We work as part of a large national group franchise operation but are a small friendly team at Worksop.
Wage
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
The shop is open 7 days per week and the successful candidate will work 5 days per week, including weekends, with days off in the week to cover. Working hours are typically 8.30am - 5.00pm. Exact hours to be confirmed.
Start date
Monday 16 November 2026
Duration
10 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
United Carpets require a Customer Service Apprentice for their Long Eaton branch. The shop is open 7 days per week, and the Apprentice will be required to work 5 days per week, including weekends and bank holidays, with annual leave of 20 days per year.
The ideal person must have good customer service skills, be numerical, have good English language skills, and be physically fit. They must also be able to work on their own or as part of a team.
The Worksop branch is a retail sales shop dealing with the public and all aspects of paperwork and financial elements involved. The right candidate must be physically fit as the role involves taking receipt of cut length carpets, underlay, and rolls of carpet that have to be racked up.
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Specific duties include:
- Greeting and serving customers
- Answering telephone enquiries
- Taking in carpet stock deliveries
- Measuring carpets for customers and arranging delivery/dispatch
- Displaying stock
- Dispatching stock
- Processing paperwork
- Maintaining shop appearance
Where you'll work
Clarence Road
Worksop
S80 1QA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MILLBROOK MANAGEMENT SERVICES LIMITED
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers' needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
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Requirements
Essential qualifications
- GCSE in: English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Logical
- Initiative
Other requirements
There is a lot of day-to-day manual handling as part of this role.
About this employer
United Carpets have established themselves as the UK’s largest franchised carpet retailer. A family-owned and run business until its public offering in 2005, United Carpets have lost none of the values that have created its reputation...for bringing ‘value for money flooring’ to ‘everyone’.
Now with 85 stores established across the UK and more stores opening all the time, United Carpets' status as a publicly quoted company has allowed it to expand and strengthen its service and support areas.
United Carpets and Beds website
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
If the apprenticeship is successful, there will be opportunities to progress and develop within the company.
Ask a question
The contact for this apprenticeship is:
- MILLBROOK MANAGEMENT SERVICES LIMITED
- Email: recruitment@prostartuk.co.uk
- Phone: 01159468182
The reference code for this apprenticeship is VAC2000056908.
Apply now
Closes in 25 days (Friday 30 October 2026 at 11:59pm)
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