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Customer Service Apprentice
Indigo Car Hire
Leeds (LS12 1EL)
Closes in 20 days (Monday 2 November 2026)
Posted on 12 October 2026
Summary
Indigo Car Hire is hiring a Customer Service Apprentice for its reservations team in Leeds. This exciting opportunity to join a fast-paced reservations team, earning and gaining a qualification at the same time. The business is keen to promote from within; six members of the team started as apprentices. You don’t need car hire experience.
Wage
£12,480 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Minimum wage rates (opens in new tab)
Training course
Customer service practitioner (level 2)
Hours
30 hours per week
Monday - Friday. Shifts TBC. 30 hours a week
Start date
Tuesday 1 December 2026
Duration
1 year 3 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Build and maintain Indigo Car Hire’s 5* reputation through clear and helpful service
- Use all communication platforms (phone, email and live chat) to convert enquiries into reservations
- Explain prices, terms and conditions so customers know everything before they reserve
- Process new reservations, amendments, and cancellations
- Use our reservation systems and keep customer records accurate
- Build vehicle rental knowledge
- Act on feedback from colleagues and customers to improve your service
Candidates must be able to work as part of a team, with a smart and presentable appearance.
What you will learn
- The intricacies of vehicle rental
- Understand customer perspectives
- Articulate options clearly
- Build customer confidence to finalise a reservation
- Personal skills that serve you at work and in life
Where you'll work
Photon House, Percy Street
Leeds LS12 1EL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training provider
LEARNING SKILLS PARTNERSHIP LTD
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
As part of your Apprenticeship, you will be enrolled onto a nationally recognised Level 2 Customer Service Practitioner via our training partner, Learning Skills Partnership. Your Apprenticeship typically takes 15 months to complete and is fully supported through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.
Requirements
Desirable qualifications
- GCSE in: Maths (grade 4/C)
- English (grade 4/C)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Customer care skills
- IT skills
- Organisation skills
- Attention to detail
- Administrative skills
About this employer
Indigo Car Hire arranges car hire worldwide, with access to 25,000 locations. The team has years of experience in the industry. It works to find customers the best option for their requirements and to articulate terms and conditions clearly. Indigo Car Hire holds a 5-star rating on Google and Trustpilot. Every enquiry you handle affects those ratings, so accuracy and care matter. They really are the Car Hire Experts.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become and be considered as a permanent member of staff.
Indigo Car Hire are real believers in Apprenticeship programmes and 8 members in the team started their journeys with the company as Apprentices too!
Ask a question
The contact for this apprenticeship is:
LEARNING SKILLS PARTNERSHIP LTD
Learning Skills Partnership
holly.parkinson@learningskillspartnership.com
01482 338844
The reference code for this apprenticeship is VAC2000058561.
Apply now
Closes in 20 days (Monday 2 November 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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