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Customer Service Apprentice
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As an Apprentice Sales Order Processor / Customer Service Assistant
As an Apprentice Sales Order Processor / Customer Service Assistant, working alongside an experienced team, gaining valuable experience in a busy office environment.
You will play an important role in ensuring customer orders are processed accurately, customers receive excellent service, and orders are delivered efficiently.
What you'll do at work
This is an excellent opportunity for someone looking to start a career in customer service, sales administration and business operations. Throughout your apprenticeship, you will develop skills in:
- Customer service and professional communication
- Sales order processing and administration
- Order management and logistics coordination
- Working with suppliers and courier companies
- Business systems and stock management
- Time management and organisation
- Problem solving and teamwork
Key responsibilities:
With full training and support, you will learn to:
- Process and check customer orders accurately
- Contact customers when additional information is required to complete an order
- Keep customers updated on the progress of their orders
- Respond to customer enquiries by phone and email in a friendly and professional manner
- Assist customers with general service enquiries and resolve issues where appropriate
- Work closely with the warehouse and dispatch teams to ensure orders are being processed and shipped on time
- Help arrange courier collections and deliveries, including booking shipments and preparing shipping documentation
- Communicate with suppliers regarding stock availability, deliveries and order queries
- Update internal systems with accurate customer and order information to maintain a clear audit trail
- Support the sales and purchasing teams with day-to-day administrative tasks
- Assist with returns, exchanges and after-sales support
- Carry out general office duties to support the smooth running of the business
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Where you'll work
15D OAKCROFT ROAD
CHESSINGTON
KT9 1RH
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SR APPRENTICESHIPS LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Business focused service delivery:
- Demonstrate a continuous improvement and future focused approach to customer service delivery including decision making and providing recommendations or advice
- Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Find solutions that meet your organisation's needs as well as the customer requirements
Providing a positive customer experience:
- Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Provide a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Identify where highs and lows of the customer journey produce a range of emotions in the customer
- Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights:
- Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
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Customer Service performance:
- Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement:
- Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Make recommendations based on your findings to enable improvement
- Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
You will receive full training while working alongside an experienced team, gaining valuable hands-on experience in a busy office environment.
More training information
SR Apprenticeships is a leading national training provider delivering Apprenticeship programmes throughout the UK.
Desirable qualifications
GCSE in:
- English (grade C/4/Pass)
- Maths (grade C/4/Pass)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About us
We are an international provider of professional video and broadcast equipment, with offices in the UK and EU. Our high-quality stock includes camcorders, lenses, sound equipment, lighting gear, and a wide range of camcorder accessories.
Benefits
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Long-term growth within the company
- Skill development opportunities
- Job security
Contact for this apprenticeship
SR APPRENTICESHIPS LIMITED
The reference code for this apprenticeship is VAC2000041021.
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