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Customer Service Apprentice
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Join a friendly Epsom dental practice as a Customer Service Apprentice
You’ll welcome patients, manage appointments, answer enquiries, take payments and provide excellent customer service, while gaining valuable experience and a recognised Customer Service qualification.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NORTH EAST SURREY COLLEGE OF TECHNOLOGY (NESCOT)
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
- Skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
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About this employer
Epsom Dental Centre is an established dental practice based in the heart of Epsom, Surrey. The practice provides a range of dental services to patients and is committed to delivering a friendly, professional and high-quality patient experience.
The practice is located at 37 Waterloo Road, Epsom and has been providing dental care to the local community for many years.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential progression could include Customer Service Advisor, Customer Service Administrator, Receptionist, Office Administrator, Senior Customer Service Advisor, Team Leader or Customer Service Manager. Further training and experience could also lead to progression into wider business or management roles.
Ask a question
The contact for this apprenticeship is:
NORTH EAST SURREY COLLEGE OF TECHNOLOGY (NESCOT)
Martin Walker-Smith
02083948593
The reference code for this apprenticeship is VAC2000053682.
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