Customer Service Apprentice - GEDU House

Fantastic Opportunity

A fantastic opportunity to join a vibrant company that is undergoing rapid expansion. The work is varied, from assisting other members of the team, dealing with various client matters to completing various administrative functions.

About the Role

We are seeking an enthusiastic Office Administrator to support the current UK business development team.

What You'll Do at Work

• Managing booking of appointments of applicants within your campus location
• Supporting applicants queries both over the phone and via email
• Actively involved in assisting the team for achieving the student recruitment target for each intake.
• Analysing customer feedback data to determine whether customers are satisfied with company products and services.
• Supporting the programme management team members to maximise the enrolment.
• Responding to enquiries over email
• Supporting the team members to maximise the enrolment.
• Communicate effectively with applicants and internal team members
• Consistently provide a quality customer experience to applicants
• Manage agendas for business development team within the campus
• Create and update records and databases with personnel, financial and other data
• Analyse data from assessments
• Assist colleagues whenever necessary

Where You'll Work

Global Education House
260 High Street
Stratford
London
E15 2JA

Apprenticeship Details

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
METAGEDU APPRENTICESHIPS LTD

Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)

What You'll Learn

Course Contents

• Business focused service delivery: Demonstrate a continuous improvement and future-focused approach to customer service delivery including decision-making and providing recommendations or advice.
• Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches.
• Business focused service delivery: Find solutions that meet your organisation's needs as well as the customer requirements.
• Providing a positive customer experience: Through advanced questioning, listening, and summarising, negotiate mutually beneficial outcomes.
• Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy.
• Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps.
• Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction.
• Providing a positive customer experience: Demonstrate a cost-conscious mindset when meeting customer and the business needs.
• Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer.
• Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format.
• Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication, and facts and act upon it.
• Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service.
• Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome.
• Customer Service performance: When managing referrals or escalations, take into account historical interactions and challenges to determine next steps.
• Service Improvement: Analyse the end-to-end service experience, seeking input from others where required, supporting development of solutions.
• Service Improvement: Make recommendations based on your findings to enable improvement.
• Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations, and industry best practice.