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Customer Service Apprentice
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The Role
The main purpose of the role is to assist the Customer Service Assistant and help with the smooth running of the central office function.
The apprentice will be expected to work closely with colleagues across the business whilst learning and assisting with all administrative duties associated with a small business.
Working closely with colleagues across the business (in particular the After Sales & Customer Service Coordinator and Engineers) the apprentice will learn all aspects of customer service and sales order administration in a small and friendly office environment.
The apprentice will report support the After Sales & Customer Service Coordinator to ensure Cyclone continues to provide its customer with the highest standards of service.
The apprentice will initially report directly to the Managing Director but will work alongside the After Sales & Customer Service Coordinator.
General Administration
- Stationery ordering
- Courier booking
- Photocopying
- Filing
- Postage
- Answering the telephone
- Greeting Customers
- Customer enquiries
- Booking appointments
- Supporting the sales team with quotations and invoices
- Arranging servicing and repairs
- Updating customer records
- Updating spreadsheets
- Updating office wipeboards
- Product understanding
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Course Contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training
- In-house training in all areas of administration and in-house product training.
- Remote apprenticeship with master classes, held online or in person.
Essential Qualifications
- GCSE in:
- English (grade 4)
- Mathematics (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About Us
Cyclone Technologies is one of the leading providers of mobility aid technology. Founded in 1985 by Stuart Dunne who recognised the technological advancements that were continuing to be made in the field of mobility and rehabilitation and brought these innovative products into the UK. We supply the world’s best mobility and rehabilitation products - lightweight manual wheelchairs, power attachments, wheelchair accessible multigym and Functional Electrical Stimulation (FES) bikes.
Career Progression
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential to become Customer Service Assistant or Sales Administrator.
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