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Customer Service Apprentice
BSH HOME APPLIANCES LIMITED
Corby (NN18 8ET)
Closes on Sunday 6 December 2026
Posted on 13 October 2026
Summary
A fantastic opportunity to work for a prestigious company utilising your Customer service skills, as part of your role you will be, handling customer enquiries via incoming and outgoing telephone calls and booking service visits, selling of repair plans, extended warranties and accessories where appropriate, an exciting and varied role.
Wage: £19,000 a year
Minimum wage rates: £19,000 per annum (increasing to £24,700 K after successful completion of the apprenticeship programme and if offered a permanent position).
Training course: Customer service practitioner (level 2)
Hours: 9.00am - 5.00pm (30 minutes for lunch and x2 10 minute breaks). Days to be confirmed. 37 hours 30 minutes a week
Start date: Sunday 20 December 2026
Duration: 1 year
Positions available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Our client strives to improve your quality of life at home through their exceptional brands, high-class products, and exceptional solutions. They are home to both globally established Appliance Brands, such as Bosch, Siemens, Gaggenau and Neff and they offer consumers digital services and sustainable solutions to improve their daily lives.
Key responsibilities:
- Handling customer enquiries via incoming and outgoing telephone calls and booking service visits
- Ownership of customer enquiries and follow-through to completion
- Promoting products and services with the aim of generating income for the business and improving customer loyalty
- Selling of repair plans, extended warranties and accessories where appropriate
- Meeting agreed targets set
Person specification:
The apprentice will be required to work with a high level of customer service and be flexible in their approach to their role. The company places great importance on meeting targets set by working as part of a team, comprising regular attendance, punctuality, and professionalism. This will be underpinned by on-the-job training for products and policies and full support for an Apprenticeship in Customer Service and Functional Skills (if needed).
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Where you'll work
Geddington Road Corby NN18 8ET
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: STARTING OFF LIMITED
Training course: Customer service practitioner (level 2)
Understanding apprenticeship levels: Use this link
What you'll learn
Course contents:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers' needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
Customer service level 2 qualification
Onefile VLE
4 hours of dedicated training time every week
Requirements
Desirable qualifications:
- GCSE in: English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
About this employer
A company that strives to improve your quality of life at home through their exceptional brands, high-class products, and exceptional solutions. They are home to both globally established Appliance Brands, such as Bosch, Siemens, Gaggenau, and Neff, and they offer consumers digital services and sustainable solutions to improve their daily lives. They are now looking for an apprentice to join their friendly team in Corby, Northants.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Possible full-time permanent position upon completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
STARTING OFF LIMITED
Katie Goodall
Email: katie.goodall@startingoff.co.uk
The reference code for this apprenticeship is VAC2000057553.
Apply now
Closes on Sunday 6 December 2026
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