Sales/Customer Service Administrator

We are looking for Sales/Customer Service Administrator for our busy sales department. Highgrove Beds offers its employees a highly competitive salary, job development, and a supportive environment to develop your skills and knowledge.

The Role & Your Responsibilities

• You will learn all about working in a busy sales department.
• Dealing with customer queries.
• Responding to customers' emails.
• Daily data entry of orders via Sage.
• Transferring data from one source to another.
• Quality checking data entered by the team.

Apprenticeships

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Training provider: NATIONAL BUSINESS COLLEGE LIMITED
• Training course: Customer service practitioner (level 2)

What You'll Learn

Course contents:

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
• Depending on your job role and work environment:
  • Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
  • Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers' needs and manage expectations.
• Maintain informative communication during service recovery.