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Customer Service Apprentice Level 2 – Installation Technician
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Customer Service Apprentice
Join Rudd Group, one of the UK’s leading independent suppliers of gaming and amusement machines, as a Customer Service Apprentice. You will support customers by installing machines, providing on-site support, resolving issues, and delivering excellent service. A fantastic opportunity to develop customer service and technical skills.
Key Responsibilities
- Visiting customer sites to support the installation of gaming and amusement machines.
- Setting up and testing machines to ensure they are working correctly.
- Providing excellent customer service during site visits.
- Speaking with customers and understanding their requirements.
- Supporting customers with machine queries and basic troubleshooting.
- Reporting any issues and working with the team to find solutions.
- Completing service records and updating customer information.
- Supporting stock checks and ensuring equipment is available.
- Maintaining a professional approach when representing the company.
- Building positive relationships with customers.
- Learning about the company’s products and services.
- Following health and safety procedures when working on-site.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training provider: THE NVQ TRAINING CENTRE LIMITED
Training course: Customer service practitioner (level 2)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
Teaching and learning the skills, knowledge and behaviours within Customer Services
Essential qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This apprenticeship offers an excellent opportunity to start a long-term career with Bob Rudd Group. As you gain experience and develop your customer service and technical skills, you will have the opportunity to progress into a more senior installation, service, or technical support role within the business.
Ask a question
The contact for this apprenticeship is:
THE NVQ TRAINING CENTRE LIMITED
Krystyna Nalomenko
Krystyna@apprenticeship-centre.co.uk
0845-223 5020
The reference code for this apprenticeship is VAC2000046626.
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