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Customer Service Apprentice
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Customer Service Apprentice
We are looking for an enthusiastic Customer Service Apprentice to join our vibrant and friendly team. You will work within our Customer Service department and will be supported through your qualification with real experience to complement your learning.
General Duties
- Being the first point of contact for customers and suppliers.
- Providing prompt, professional support to customers and suppliers via phone and email.
- Manage customer bookings within a reasonable timeframe.
- Resolve queries efficiently.
- Additional administrative tasks.
Apprenticeship Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course Contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment:
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training
Training will be at North Lindsey College/ Doncaster College, where you will access a wide range of facilities on offer.
- Day release – You will undertake the L2 Customer Service Practitioner standard.
- You will undertake Functional Skills for English and/or Maths if needed.
- You will undertake both on and off-the-job training by a team of industry qualified professionals to give you the best skills, knowledge and experience that will help you become a Customer Service Apprentice of the future!
Essential Qualifications
- GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Other Requirements
- You must be able to travel to and from work and college.
- Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates.
We need to ask all applicants whether they have any relevant criminal convictions and/or pending investigation as defined by the Rehabilitation of Offenders Act 1974. Relevant means offences against a person, whether violent or sexual, offences involving drugs or controlled substances, or theft. A declaration of a relevant Criminal Conviction will result in a Risk Assessment being carried out to determine whether the applicant poses a risk to the welfare or safety of others. This does not include warnings, cautions, reprimands and (for example) speeding fines/points. A YES ANSWER DOES NOT AUTOMATICALLY EXCLUDE YOUR APPLICATION.
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About Go Green Ltd
Go Green Ltd have spent over 20 years building our offering to the now extensive waste container selection, as well as collection and disposal services. We cater to all industry sectors, offering nationwide coverage for our customers. Whether you’re in need of a quick skip hire, internal segregation bins for recycling or the careful removal of hazardous waste streams; with a customised approach to waste management, our bespoke services mean Go Green can tailor the right solution to each customer’s individual needs.
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Benefits
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay [here](opens in new tab).
- Successful completion of the apprenticeship, could lead to a higher-level apprenticeship or full-time employment for the right candidate.
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