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Customer Service Apprentice (Salary £19,000)
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Job Description
This is a wonderful opportunity to develop your customer service skills where you will be responding to customer inquiries and complaints and resolving any issues in a timely and professional manner, maintaining customer records by updating account information.
Main Responsibilities
- Responding to customer inquiries and complaints and resolving any issues in a timely and professional manner
- Accurate recording of complaints
- All complaints logged and acknowledged within 24 hours
- Accurate recording of all complaints and survey results
- Provide feedback where necessary to Head of Customer Experience
- Identify trends
- Resolve client complaints within SLA
- Collaborating with other departments to ensure customer satisfaction
- Handling customer complaints and escalating issues as necessary
- Maintaining customer records by updating account information
Company Benefits
- Incentive trips & prizes
- High Street discounts
- Long service awards
- Free flu jabs
- Health and Wellbeing perks
- Company funded social events
- Funded courses
- Excellent progression opportunities
- Discounted staff travel
- Pension Scheme
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider DAMAR LIMITED
Training course Customer service practitioner (level 2)
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What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment:
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Customer Service Practitioner Level 2 apprenticeship Standard
Requirements
Essential qualifications
- GCSE in:
- 5 x GCSEs (grade 4/C)
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Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Attention to detail
- Customer care skills
About this employer
Global travel management, powered by people and tech Clarity Travel handle everything from rate negotiations to travel risk management, ensuring your corporate travel programme is expertly planned and managed, no matter where your business takes you.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Customer Service Advisor
- Customer Experience Manager
- Various other opportunities in other roles / departments (squiggly career path)
Ask a question
The contact for this apprenticeship is: DAMAR LIMITED Damar Training recruitment@damartraining.com 07566 289 979
The reference code for this apprenticeship is VAC2000044066.
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