Find an apprenticeship
Customer Service Apprentice - Scunthorpe
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description
Role Summary
To provide a service that books, as applicable, vehicles in and out for repair work in a manner that minimises customer waiting time and delivers high levels of customer satisfaction. Issuing courtesy cars and dealing with associated paperwork.
What You'll Do
- Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary.
- Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer.
- On completion of the job, collect payment from the customer paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies.
- Handling all relevant administration.
Where You'll Work
Normanby Road
Scunthorpe
DN15 8XF
Training Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Training Provider
SKILLNET LIMITED
Training Course
Customer service specialist (level 3)
Course Contents
- Business focused service delivery
- Providing a positive customer experience
- Working with customers/customer insights
- Customer Service performance
- Service Improvement
Training Schedule
You will achieve a Customer Service Specialist Level 3 Apprenticeship Standard Qualification. Level 1 EV Awareness. The apprentice will do their training in-house with the skills coach. This will take place once every 28 days. There is no college involved so no block release is required.
Requirements
- GCSE in: English and Maths (grade 4+)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About FMG Repair Services
FMG Repair Services offer service, speed, quality and value for all aspects of vehicle services. In, or near virtually every major town and city in the country. Our business isn’t just about fixing cars – it’s about caring for customers, from collecting damaged vehicles, delivering courtesy cars and returning the repaired vehicle. That’s why when it comes to getting vehicles back on the road cost-effectively, with the minimum amount of fuss and the maximum amount of care – it’s not by accident – that we’re one of the UK’s largest group of accident repair centres.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Earnings and Career Progression
Your earnings can increase over time with an apprenticeship. The potential to work further up in the service department. This could involve becoming an area service manager.
Contact Information
The contact for this apprenticeship is:
SKILLNET LIMITED
Jose Faria
recruitment@skillnet.org.uk
The reference code for this apprenticeship is VAC2000044391.
Closes on Wednesday 30 September 2026
Sign in or create an account to apply.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills