Find an apprenticeship
Customer Service Apprentice & Social Media Support
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Apprentice & Social Media Support
SEARCH IT LOCAL LTD
SIDCUP (DA14 6ES)
Closes in 16 days (Thursday 15 October 2026 at 11:59pm)
Posted on 28 September 2026
Summary
During this apprenticeship you will have the opportunity to develop your customer service skills while gaining hands-on experience supporting our customers and social media channels. You’ll learn how to communicate with customers, handle enquiries, create engaging social media content and support the wider team with day-to-day tasks.
Wage: £15,392 to £24,454.04, depending on your age
National Minimum Wage: Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday. Shifts to be confirmed. 37 hours a week
Start date: Monday 26 October 2026
Duration: 1 year 6 months
Positions available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work:
- Communicating with clients by phone, email and WhatsApp
- Following up for website content, photographs, logos and other information
- Organising client files, photographs and project assets
- Keeping client and project records up to date
- Helping track outstanding actions and project progress
- Passing information between clients and our internal teams
- Supporting general project and administrative tasks
- Helping the social media team research, prepare and organise content
- Sourcing suitable photographs, information and content ideas
- Assisting with scheduling and managing social media content alongside our Social Media specialist
- Assisting with content creation for social media channels
Where you'll work:
13 ST. JOHNS PARADE
SIDCUP HIGH STREET
SIDCUP
DA14 6ES
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: QUEST TRAINING SOUTH EAST LTD
Training course: Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn:
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- write letters or emails
- create proposals
- perform financial processes
- record and analyse data
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Examples include MS Office or equivalent packages.
Able to choose the most appropriate IT solution to suit the business problem.
Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including:
- emails
- letters
- files
- payments
- reports and proposals
Makes recommendations for improvements and present solutions to management.
Drafts correspondence, writes reports and able to review others' work.
Maintains records and files, handles confidential information in compliance with the organisation's procedures.
Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement.
Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation.
Demonstrates ability to influence and challenge appropriately.
Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
Uses the most appropriate channels to communicate effectively.
Demonstrates agility and confidence in communications, carrying authority appropriately.
Understands and applies social media solutions appropriately.
Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard.
Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
Is able to review processes autonomously and make suggestions for improvements.
Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
Manages resources e.g. equipment or facilities.
Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report.
Plans required resources to successfully deliver projects.
Undertakes and leads projects as and when required.
Training schedule
Work-based training with an assigned tutor. No need to go to another location, e.g. college.
Requirements
Desirable qualifications:
- GCSE in: English (grade 5)
- Maths (grade 5)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
Other requirements:
- Must be comfortable on the phone, this will be a big part of the role
About this employer
With more than 15 years experience, we’ve designed, built and managed bespoke websites and advertising campaigns for companies across the UK.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Progression into a full-time role
Ask a question
The contact for this apprenticeship is:
QUEST TRAINING SOUTH EAST LTD
The reference code for this apprenticeship is VAC2000055867.
Apply now
Closes in 16 days (Thursday 15 October 2026 at 11:59pm)
Sign in or create an account
Support links
Lower footer links
© Crown copyright
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills