Find an apprenticeship
Customer Service Apprentice
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
L2 Customer Service Apprenticeship
Castle Medical Group is offering a L2 Customer Service Apprenticeship, providing hands-on experience in a healthcare setting. With full training and support, this role offers potential for progression. As part of the CMG family, you'll be the welcoming face of our practice, delivering outstanding customer service to patients and visitors.
Wage
- £15,600 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- Minimum wage rates (opens in new tab)
Training Course
- Customer service practitioner (level 2)
Hours
- Rotating weekly between AM and PM shifts, aligned with practice operations (morning shift 7.30am - 3.30pm afternoon shifts 10.30am - 6.30pm). Monday - Friday.
- Breaks: Includes a 30 minute unpaid lunch break and a daily 15 minute paid rest break.
- 37 hours 30 minutes a week
Start Date
- Friday 31 July 2026
Duration
- 1 year 3 months
Positions Available
- 1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Supporting patients face to face on the front reception desk and over the telephone
- Welcoming patients and visitors, in person in a friendly and helpful manner
- Signposting patients to the right clinician or service
- Provide administrative support
- Entering information into patients records by computer
- Ensuring correspondence, reports and results are promptly filed, to maintain a thorough knowledge of all Practice procedures and policies
- Participate fully as a team member and attend all mandatory staff training
- Taking responsibility for maintaining own personal development
- Maintaining a high level of confidence and confidentiality when dealing with patients’ information and data in line with the practices confidentiality policies
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Where you'll work
- ASCEBI HOUSE
- 118 BURTON ROAD
- ASHBY DE LA ZOUCH
- LE65 2LP
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
- ACCESS TRAINING (EAST MIDLANDS) LTD
Training Course
- Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
- Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training Schedule
- Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
- The apprentice will spend 20% of their working hours in off the job activities and training.
- On the job and off the job training will be delivered in the workplace.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Essential Qualifications
- GCSE in:
- English (grade 4 - 9)
- Maths (grade 4 - 9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Initiative
- Non judgemental
- Patience
- Confidence
Other Requirements
- Prior to starting an apprenticeship, you will have to have a DBS check in-line with the Practices requirements.
- Able to travel to and from work each day.
Castle Medical Group is a leading GP practice in the heart of North West Leicestershire. Serving the population of Ashby-de-la-Zouch and nearby villages, offering friendly and personalised healthcare. The team delivers high-quality, patient-centered care to individuals and families.
https://www.castlemedicalgroup.co.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential full-time position within the practice.
The contact for this apprenticeship is:
- ACCESS TRAINING (EAST MIDLANDS) LTD
- Hannah Wicks
- hannah.wicks@atem.co.uk
The reference code for this apprenticeship is VAC2000033950.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills