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Customer Service Apprentice
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A fabulous opportunity to work within a busy GP practice assisting in dealing with the public and processing routine administration.
This will involve providing a comprehensive and efficient reception and clerical support to the surgery to enable it to run efficiently and effectively, thus maintaining a high standard of care to the patients.
What you'll do at work
- Take part in the range of general receptionist duties as needed
- Flexibly contribute to all the receptionist’s workload as directed by the manager
- Ensure the reception and waiting areas are tidy and safe and provide a welcoming appearance to patients and visitors.
- Team player with the ability to be flexible in which hours you work from week-to-week and be willing to work above the stated hours if needed.
- Demonstrate self-organisation and flexibility and the ability to prioritise workload, working to strict deadlines
- To communicate with staff and visitors daily, providing support where required and working to help resolve any issues
- To record and securely store information relating to confidential matters and enquiries
Where you'll work
63 CENTRAL AVENUE
BEESTON
NOTTINGHAM
NG9 2QP
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS TRAINING (EAST MIDLANDS) LTD
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice. Off-the-job training will follow the time allocations outlined in the Occupational Standard. On-the-job and off-the-job training will be delivered in the workplace.
Apprentices who have not achieved the equivalent of level 2 qualifications in maths and English, will need to achieve level 1 functional skills in these and work towards level 2 functional skills.
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Essential qualifications
- GCSE in: English (grade 3 - 9)
- GCSE in: Maths (grade 3 - 9)
Desirable qualifications
- GCSE in: English (grade 4 - 9)
- GCSE in: Maths (grade 4 - 9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Non judgemental
- Patience
Abbey Medical Centre is a friendly GP surgery located in Beeston. The Centre aims to improve the health of those living in the surrounding areas and we work closely with many local community services to achieve this. We are committed to excellence in General practice
https://www.abbeymedicalcentre.org/ (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
There may be an opportunity to join the team on a permanent basis once the apprenticeship has been completed, but this would depend on a position being available.
The contact for this apprenticeship is:
ACCESS TRAINING (EAST MIDLANDS) LTD
Hannah Wicks
hannah.wicks@atem.co.uk
The reference code for this apprenticeship is VAC2000047880.
Closes on Monday 14 September 2026
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