On-the-job learning customer service skills.

Wage: £18,720 a year
Minimum wage rates (opens in new tab)
Salary review after one year

Training course: Customer service practitioner (level 2)

Hours: Monday to Friday, 9 am - 5 pm. Paid lunch hour. 35 hours a week

Start date: Monday 21 September 2026

Duration: 1 year

Positions available: 2

What you'll do at work

Dealing with customers, other members of staff and business contacts.

Where you'll work

Hurstwood Grange
Hurstwood Lane
Haywards Heath
West Sussex
RH17 7QX

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
REWARDS TRAINING RECRUITMENT CONSULTANCY LIMITED

Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment:
  • Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.