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Customer Service Apprenticeship
Carringtons Law Limited
Location: Nottingham (NG2 2JR)
Closes in: 21 days (Friday 30 October 2026 at 11:59pm)
Posted on: 8 October 2026
Summary
Providing reception and general administrative / clerical assistance to busy solicitors. For the right person, there is the opportunity to secure full-time employment and progress to higher level qualifications.
Wage:
£14,560 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates
Training Course:
Customer service practitioner (level 2)
Hours:
Monday - Friday 9.00am - 5.00pm with 1 hour lunch per day. 35 hours a week
Start Date:
Monday 2 November 2026
Duration:
1 year
Positions Available:
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This position requires the Apprentice to undertake a range of reception, customer service focused and administrative duties including:
- Answering the telephone
- Transferring calls to relevant colleagues, taking messages for colleagues and relaying them
- Supporting callers with initial basic enquiries
- Greeting visitors to the office
- Scanning, copying, faxing, and filing
- Providing clerical and administrative back up for the administrative and legal teams
- Franking mail
The Apprentice may be asked to make deliveries to the courts and chambers in addition to acting as a courier on other occasions. They will also be required to maintain office provisions, making sure all the required office materials are available for the effective running of the business. Other general ad hoc duties such as making refreshments for staff and visitors will also be required.
Where you'll work
1 ARKWRIGHT STREET
NOTTINGHAM NG2 2JR
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Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider:
ACCESS TRAINING (EAST MIDLANDS) LTD
Training Course:
Customer service practitioner (level 2)
Understanding apprenticeship levels
What you'll learn
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training Schedule:
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice. The apprentice will spend 20% of their working hours in off the job activities and training. On the job and off the job training will be delivered in the workplace.
Requirements
Essential Qualifications:
- GCSE in: English (grade 4 - 9)
- Maths (grade 4 - 9)
Get help with your application
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Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Non judgemental
- Patience
- Timekeeping
- Reliability
- Listening
About this employer
Carrington’s Solicitors are a committed and dedicated Legal Aid Practice driven to achieve positive results in every case. That commitment extends across all matters of Criminal Defence and Prison Law. Carrington’s are the largest provider of Prison Law advice in England and Wales. We are Members of the Association of Prison Lawyers and Howard League for Penal Reform.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
For the right person, there is the opportunity to secure full-time, permanent employment and progress to higher level qualifications upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
ACCESS TRAINING (EAST MIDLANDS) LTD
Hannah Wicks
hannah.wicks@atem.co.uk
The reference code for this apprenticeship is VAC2000058097.
Apply now
Closes in 21 days (Friday 30 October 2026 at 11:59pm)
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