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Customer Service Apprenticeship
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Role Overview
This role combines customer service, reception, and business admin responsibilities, making it ideal for someone who enjoys interacting with people while developing valuable commercial and organisational skills. As the face of Gallagher, you will play a key role in creating a welcoming and professional environment.
Wage: £16,990 a year
Training course: Customer service specialist (level 3)
Hours: Monday-Thursday 8.30am-5.00pm & Friday 8.30am-4.00pm with a half-hour lunch break. 37 hours 30 minutes a week
Start date: Monday 19 October 2026
Duration: 1 year 7 months
Positions available: 1
What You'll Do at Work
- Welcome visitors, customers, and guests to the Gallagher office in a professional and friendly manner
- Manage the reception area and customer experience facilities, ensuring they are well-presented at all times
- Escort visitors and assist with sign-in procedures where required
- Answer and direct incoming telephone calls professionally
- Support customer and partner training events, meetings, and workshops
- Act as a positive ambassador for the Gallagher brand
Administration Support
- Provide general administrative support to various business departments
- Organise and maintain electronic and paper filing systems
- Prepare meeting rooms and training facilities
- Order lunches, refreshments, and catering for meetings, training sessions, and customer events
- Assist with diary coordination and meeting arrangements
- Support data entry, reporting, and document preparation using Microsoft Office applications
Business Operations Support
- Assist with a variety of operational and office processes
- Help coordinate office supplies and general building administration activities
- Support record keeping and document management
- Participate in continuous improvement activities and business projects
- Carry out additional administration duties as required by the team
Where You'll Work
TOURNAMENT FIELDS
AGINCOURT ROAD
WARWICK
ENGLAND
CV34 6XZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INTEC BUSINESS COLLEGES LIMITED
Training course
Customer service specialist (level 3)
What You'll Learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future-focused approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisation's needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening, and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost-conscious mindset when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication, and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end-to-end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations, and industry best practice
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Training Schedule
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The apprenticeship will be delivered with a blend of onsite and online meetings with the apprentices assessor every 4-6 weeks until completion of the apprenticeship.
Requirements
Essential qualifications
- GCSE in:
- English (grade A* - C / 9 - 4)
- Maths (grade A* - C / 9 - 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Excellent communication skills
- Excellent interpersonal skills
- Friendly & confident manner
- Professional manner
- Strong customer service focus
- Good organisational skills
- Good attention to detail
- Good Microsoft Office skills
- Good with Word, Excel & Teams
- Able to manage multiple tasks
- Ability to prioritise
- Positive attitude
- Willingness to learn
- Enthusiastic and motivated
- Reliable and punctual
- Professional appearance
- Good team player
- Must have a can-do attitude
- Keen to develop new skills
About This Employer
Our story began in Hamilton, New Zealand way back in 1938 with a horse named Joe. When Joe took too much of a liking to using a car as a scratching post, his owner, Bill Gallagher Senior, started looking for a solution. He devised a cunning electrical circuit that delivered a harmless – but startling – shock whenever the horse rocked the vehicle. It quickly cured the problem and sparked the idea for the world’s first electric fence.
85 years later, we're still headquartered in Hamilton, New Zealand with a team of 1300 people worldwide collaborating with our customers, our partners, and our communities to fulfil our purpose: to protect what matters most with our world-leading security solutions.
https://www.security.gallagher.com
Company Benefits
- 10% bonus scheme
After This Apprenticeship
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
- A recognised apprenticeship qualification
- Practical experience across customer service and business operations
- Exposure to a global technology business
- Ongoing support, coaching, and development
- Opportunities for future career progression within Gallagher
- Experience working with customers and colleagues across the UK and Euro
Ask a Question
The contact for this apprenticeship is:
INTEC BUSINESS COLLEGES LIMITED
Tracey North
tracey.north@intecbusinesscolleges.co.uk
07580 997408
The reference code for this apprenticeship is VAC2000053530.
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