Stock and Shop Duties:

• Replenish shelves and ensure stock is displayed neatly
• Check stock levels and report low or missing stock to the appropriate member of staff
• Assist with deliveries and putting stock away safely
• Help maintain attractive and well-organised displays
• Check that products and shelves are clean, tidy and appropriately presented
• Support general housekeeping duties within the shop

Occasional Café Support:

• When required, the apprentice may provide additional support within the café next door, including:
  • Welcoming and serving café customers
  • Taking customer orders
  • Processing payments
  • Clearing and cleaning tables and customer areas
  • Supporting the café team with general duties
  • Maintaining good standards of customer service and cleanliness

Where you'll work

37C VICARAGE ROAD
HALESOWEN
B62 8HU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
HALESOWEN COLLEGE

Training course
Customer service practitioner (level 2)

What you'll learn

Course contents:

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule
Customer Service Practitioner Level 2. The apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks. In addition, the apprentice will be required to attend online lessons once a month.

Requirements

Essential qualifications

• GCSE in:
  • English (grade D/3)
  • Maths (grade D/3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills

About this employer

Black Country Retail Group is looking for a friendly, enthusiastic and reliable Customer Service Apprentice to join our team in Blackheath.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay. There is potentially a permanent position available, on completion of this apprenticeship.

Ask a question

The contact for this apprenticeship is:

• HALESOWEN COLLEGE
• Deborah Maley
• dmaley@halesowen.ac.uk
• 01216027777

The reference code for this apprenticeship is VAC2000058081.

Apply now

Closes in 14 days (Friday 23 October 2026 at 11:59pm)
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