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Customer Service Apprenticeship - Fairfield
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Kick-start your career with our Level 3 Customer Service Apprenticeship! Join a friendly team, provide excellent customer service, process transactions, and gain valuable retail experience while earning a nationally recognised qualification. Learn, develop, and build skills for a successful future.
Wage
£19,516 a year
Training course
Customer service specialist (level 3)
Hours
Monday - Friday. 30 hours a week
Start date
Monday 17 August 2026
Duration
1 year 6 months
Positions available
1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will be responsible for:
- Leading by example to deliver exceptional customer service and create a positive customer experience.
- Supporting the day-to-day operation of the store and forecourt, ensuring high standards are maintained.
- Supervising, motivating, and supporting team members throughout their shifts.
- Assisting with staff training, coaching, and development.
- Ensuring all cash handling, till operations, and fuel transactions are completed accurately.
- Monitoring the store and forecourt to maintain a safe and secure environment for customers and colleagues.
- Handling customer queries and resolving issues professionally and efficiently.
- Supporting management with daily tasks, performance, and operational objectives.
- Ensuring company policies, procedures, and values are followed at all times.
- Contributing to the success of the business by promoting teamwork, efficiency, and continuous improvement.
Where you'll work
318 Bishopton Road West
Stockton-On-Tees
TS19 7LZ
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
METAGEDU APPRENTICESHIPS LTD
Training course
Customer service specialist (level 3)
What you'll learn
Course contents
- Business focused service delivery:
- Demonstrate a continuous improvement and future-focused approach to customer service delivery including decision-making and providing recommendations or advice.
- Resolve complex issues by being able to choose from and successfully apply a wide range of approaches.
- Find solutions that meet your organisation’s needs as well as the customer requirements.
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Providing a positive customer experience:
- Through advanced questioning, listening, and summarising, negotiate mutually beneficial outcomes.
- Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy.
- Use clear explanations, provide options, and solutions to influence and help customers make choices and agree on next steps.
- Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction.
- Demonstrate a cost-conscious mindset when meeting customer and business needs.
- Identify where highs and lows of the customer journey produce a range of emotions in the customer.
- Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format.
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Working with customers/customer insights:
- Proactively gather customer feedback, through a variety of methods. Critically analyse, evaluate the meaning, implication, and facts, and act upon it.
- Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service.
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Customer Service performance:
- Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome.
- When managing referrals or escalations, take into account historical interactions and challenges to determine next steps.
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Service Improvement:
- Analyse the end-to-end service experience, seeking input from others where required, supporting development of solutions.
- Make recommendations based on your findings to enable improvement.
- Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations, and industry best practice.
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Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Essential qualifications
GCSE in:
- English (grade 4-9)
- Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
Other requirements
- Positive and friendly attitude.
- Good communication skills.
- Reliable and punctual.
- Willingness to learn and work as part of a team.
- Passion for providing excellent customer service.
Stevenson Forecourts is a family-run business, retailing in fuel since 1978, our stores incorporate a large multi-award-winning convenience store offering, food to go, and a petrol forecourt. We pride ourselves in offering the highest levels of standards and customer service and we are proud to serve the local community, striving to be the best forecourt retailer in the country. Through our hard work and dedication, we have won numerous National awards in both the Retailing and Fuel sectors.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Customer Service Level 3
The contact for this apprenticeship is:
METAGEDU APPRENTICESHIPS LTD
Karina Khosla
kkhosla@metagedu.io
The reference code for this apprenticeship is VAC2000042490.
Closes in 30 days (Friday 14 August 2026)
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