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Customer Service Apprenticeship - Barnsley
SPECSAVERS OPTICAL SUPERSTORES LIMITED
Barnsley (S70 1SJ)
Closes in 12 days (Tuesday 13 October 2026)
Summary
As an apprentice in our store, you’ll have everything you need to truly realise your potential in a role, all whilst earning a real wage.
Wage
£17,101.92 a year
Minimum wage rates (opens in new tab) £8.20 per hour
Training
Training course
Customer service practitioner (level 2)
Hours
Days and shifts to be confirmed. Full time to include weekend working. 40 hours a week
Start date
Tuesday 27 October 2026
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Giving customers top-notch advice
- Giving customers a warm welcome to the store
- Dealing with orders
- Efficiently answer telephone calls to the store
- Advising customers that their hearing aids / glasses are ready or delayed as appropriate
Where you'll work
14 Queen Street
Barnsley S70 1SJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SPECSAVERS OPTICAL SUPERSTORES LIMITED
Training course
Customer service practitioner (level 2)
What you'll learn
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
Level 2 Customer Service Practitioner Apprenticeship Standard Functional Skills English and maths if required
Blended on/off the job training and location to be confirmed
Requirements
Desirable qualifications
GCSE in: Maths (grade 9-3 (A*-D))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
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Skills
- Communication skills
- Organisation skills
- Administrative skills
- Team working
Other requirements
Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry-level position, you must not have worked in the customer service sector before.
About this employer
Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.
Ask a question
The contact for this apprenticeship is: SPECSAVERS OPTICAL SUPERSTORES LIMITED
The reference code for this apprenticeship is VAC2000056285.
Apply now
Closes in 12 days (Tuesday 13 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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