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Customer Service Apprenticeship - Northallerton
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Kick-start your career with our Level 3 Customer Service Apprenticeship!
Join a friendly team, provide excellent customer service, process transactions, and gain valuable retail experience while earning a nationally recognised qualification. Learn, develop, and build skills for a successful future.
Wage
Competitive wage offered
Training course
Customer service specialist (level 3)
Hours
Monday - Sunday, shifts to be confirmed. 30 hours a week
Start date
Wednesday 2 September 2026
Duration
1 year 6 months
Positions available
1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will be responsible for:
- Deliver exceptional customer service to all customers by exceeding our customers' expectations
- Work to deliver the Company Mission of rescuing shoppers from poor customer service
- Be fast, polite and efficient in my duties
- Support my colleagues with cover for sickness and holidays
- Ensure accuracy with all till and cash operations
- Be aware of what is happening on the forecourt and in the store, especially potential shoplifters and drive offs.
- Arrive at work in plenty of time to start my shift and serve our customers in full uniform and well presented.
- Work to deliver the Company's Vision and work within its Values
- Understand my responsibility, especially on till 1
- Providing great customer service
- Accurately and correctly accounting for all transactions
- Observing all activities on site – inside and out
- Inform management of any customer feedback
- Taking payments for all fuel transactions accurately
- Scanning stock accurately for sale
- Happy and satisfied customers
- Customer feedback
- Keeping myself, colleagues, customers safe
How I align to the Company Values
- A happy person that greets our customers with a smile
- Observant to what is going on around the whole site
- Passionate about every role I undertake
- Willing to learn new tasks to make me more rounded in the business
- Smile and provide great customer service
- Help to support my colleagues
- Fail to live up to the company's Vision, Mission and Values
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Where you'll work
10 Boroughbridge Road
Northallerton
DL7 8AT
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
METAGEDU APPRENTICESHIPS LTD
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels
What you'll learn
Course contents
Business focused service delivery:
- Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience:
- Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights:
- Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
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Customer Service performance:
- Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement:
- Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Make recommendations based on your findings to enable improvement
- Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Customer Service Level 3.
Requirements
Essential qualifications
- GCSE in:
- Maths (grade 4-9)
- English (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Stevenson Forecourts is a family run business, retailing in fuel since 1978, our stores incorporate a large multi awarding winning convenience store offering, food to go and a petrol forecourt. We pride ourselves in offering the highest levels of standards and customer service and we are proud to serve the local community, striving to be the best forecourt retailer in the country. Through our hard work and dedication we have won numerous National awards in both the Retailing and Fuel sectors
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
This is a fantastic opportunity for the right candidate to earn a salary and gain a level 3 qualification. The qualifications and experience gained on this Apprenticeship will allow you to apply for further roles within this sector.
The contact for this apprenticeship is:
METAGEDU APPRENTICESHIPS LTD
Sarah Eltaib
seltaib@metagedu.io
07539331828
The reference code for this apprenticeship is VAC2000041038.
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