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Customer Service Apprenticeship - Purchasing Assistant
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About the Role
This is a great opportunity for someone starting their career to join our business as an Apprentice Purchasing Assistant. You will receive full training and support while learning all aspects of stock management, purchasing, supplier communication, logistics coordination, and business administration.
What you'll do at work
- Maintain a positive and customer-focused attitude to ensure customer satisfaction
- To actively contribute to the complete stock management process, from purchase planning, stock purchasing, stock receipt, handling, storage, and despatch
- To place purchase orders with suppliers
- To assist with ensuring supplier details and product information, including costs and reorder levels, are current and accurate
- To input/communicate delivery times and specific requests for supplier lead times as requested
- Monitoring outstanding purchase orders and being proactive with regard to any delays and communicating information as necessary
- To communicate and work with other operational departments and sales personnel to achieve customer satisfaction
- Obtain supplier order confirmations and check for accuracy including any carriage charges
- Be proactive in regards to logistics e.g. contact transport providers, monitor deliveries, keeping key stakeholders informed
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Training course
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Customer service practitioner (level 2)
Essential qualifications
- GCSE in Maths and English (grade A*-C (4-9))
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
After this apprenticeship
Purchasing Assistant
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills