jobs24.co.uk
Customer Service Apprenticeship - Shefford
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Introduction
RGM Truck & Van are looking for a new Vehicle Rental Front Desk Administrator Apprentice. You will be studying for your Customer Service Specialist apprenticeship (L3).
About The Employer
We are a small family run business and you will be working within a small team, assisting within our vehicle rental operation and daily duties. A front desk, customer facing role, in person, via email and telephone. Managing customer bookings for our fleet of hire vehicles, maintenance, scheduling and vehicle presentation pre and post hire.
What You'll Do
An enthusiastic Vehicle Rental Front Desk Administrator Apprentice. Working alongside the Rental Manager within a small, supportive team, you will gain valuable experience in customer service, administration and vehicle rental operations.
This customer-facing role involves communicating with customers in person, over the telephone and via email, whilst supporting the day-to-day running of our vehicle hire department. Full training will be provided on our computerised rental management system, giving you the opportunity to develop the skills and knowledge needed for a successful career in customer service and administration.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities:
- Welcome customers professionally, both in person and over the telephone
- Respond to customer enquiries via telephone and email
- Process and manage vehicle hire bookings using the company rental system
- Assist with scheduling vehicles for both short-term and long-term hire
- Ensure hire vehicles are prepared, presented and ready for customers
- Support the coordination of vehicle maintenance and servicing schedules
- Carry out general administrative duties including data entry and record keeping
- Maintain accurate customer and vehicle records
- Work closely with the Rental Manager to ensure the smooth day-to-day operation of the rental department
- Deliver excellent customer service at all times
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We are looking for someone who is:
- Friendly, approachable and professional
- A confident communicator with excellent customer service skills
- Organised and able to manage multiple tasks
- Keen to learn and develop new skills
- Computer literate (preferred but not essential as full training will be provided)
- A driving licence is desirable but not essential
Training Outcome
There is a possibility of being offered a full-time role after successful completion of the apprenticeship
Skills Required
- Administrative Skills
- Customer Care Skills
- IT Skills
- Teamworking
- Communication Skills
Course Information
Course: Customer service specialist (level 3)
Level: 3
Route: Sales, marketing and procurement
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday - Friday, 08.00 - 17.30. Every other Saturday morning from 08.00 - 10.00.
Expected Duration: 1 Year
Training Provider: BABINGTON BUSINESS COLLEGE LIMITED
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills