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Customer Service Apprenticeship - Sutton
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See-Woo Supermarket
Customer Service Apprentice
Wage
£23,132.20 a year
Training course
Customer service practitioner (level 2)
Hours
5 days per week. Shifts on a rota basis (Ranging between Monday to Saturday, 9.00am - 6.00pm. Sunday, 11.00am - 5.00pm). 35 hours a week
Start date
Monday 5 October 2026
Duration
1 year 3 months
Positions available
1
About the Role
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is an exciting opportunity to gain valuable hands-on experience in a busy retail environment while working towards a Level 2 Customer Service Practitioner Apprenticeship with Babington.
You will work alongside an experienced team, developing your customer service, communication, retail and organisational skills. You will gain practical experience supporting customers, operating tills, replenishing stock and helping to maintain a welcoming and well-presented store.
As a Customer Service Apprentice, your responsibilities will include:
- Welcoming customers and providing friendly, helpful and professional service.
- Responding to customer questions and helping customers find products around the store.
- Developing your knowledge of the products available and providing appropriate guidance to customers.
- Operating tills and processing customer purchases accurately using cash and card payment systems.
- Supporting customers with queries and complaints, escalating more complex issues to your supervisor or manager.
- Replenishing stock and ensuring shelves are well presented and appropriately labelled.
- Checking product dates and supporting good stock rotation.
- Assisting with stock counts and maintaining accurate stock levels.
- Helping to keep the shop floor, tills and customer areas clean, tidy and welcoming.
- Following company procedures relating to Health & Safety and Food Hygiene.
- Working positively with colleagues to provide a high standard of customer service.
- Taking part in training, coaching and development activities throughout the apprenticeship.
- Completing your required off-the-job training and apprenticeship work during paid working hours.
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Where you'll work
Unit E
Times Square, High Street
Sutton
SM1 1LF
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BABINGTON BUSINESS COLLEGE LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
More training information
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them.
Upon completion of this 12 month apprenticeship, you will have obtained your Customer Service Practitioner Level 2 Apprenticeship.
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Team working
- Patience
See-woo is your premier Asian supermarket offering a wide range of fresh produce, groceries, and authentic Asian foods.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
There is a possibility of being offered a full time role after successful completion of the apprenticeship.
The contact for this apprenticeship is:
BABINGTON BUSINESS COLLEGE LIMITED
The reference code for this apprenticeship is VAC2000050842.
Closes in 29 days (Thursday 1 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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