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Customer Service Apprenticeship
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Customer Service Apprentice
We are seeking an enthusiastic and motivated Customer Service Apprentice to join our team. This is an excellent opportunity to gain valuable experience in sales and customer service while working towards an apprenticeship qualification.
Wage: £21,000 a year
Minimum wage rates (opens in new tab)
Performance increases will be applied if certain criteria are met within the role.
Training course: Customer service specialist (level 3)
Hours:
- Monday to Thursday 9am - 5:30pm
- Friday 9am - 5pm
Lunch break: 1 hour
37 hours a week
Start date: Thursday 8 October 2026
Duration: 1 year 6 months
Positions available: 1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties will include, but are not limited to:
- Supporting customer orders
- Handling customer queries by phone, email, and other communication channels
- Liaising with other teams to support order processing
- Contacting existing and prospective customers
Where you'll work
Hurlingham Business Park
Fulbeck Heath
Grantham
Lincolnshire
NG32 3HL
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LINCOLN COLLEGE
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Business focused service delivery:
- Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Find solutions that meet your organisation’s needs as well as the customer requirements
Providing a positive customer experience:
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- Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Use a cost conscious mind-set when meeting customer and the business needs
- Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights:
- Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance:
- Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement:
- Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Make recommendations based on your findings to enable improvement
- Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
The Apprentice will work towards their Apprenticeship Standard in Level 3 Customer Service
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The successful candidate will be assigned a dedicated assessor who will provide support and guidance throughout the course
This is a day-a-month release programme, which means you will attend Lincoln College one day a month in the term time only. This will fall within your contracted working hours
More training information
Course outline:
https://skillsengland.education.gov.uk/apprenticeship-standards/st0071-v1-1
Essential qualifications
- GCSE in:
- English and Maths (grade A*/9 – C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
Other requirements
Located on the A17, applicants will need to have their own transport or be able to drive to the workplace.
About this employer
T&G Woodware is a trusted British company renowned for designing and crafting high-quality, sustainable kitchenware and home accessories since 1975.
https://www.tg-woodware.com/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Continue in a customer service or sales administration role and, with support from progression planning, work towards progressing into a more senior position.
Ask a question
The contact for this apprenticeship is:
LINCOLN COLLEGE
Kateryna Shevchenko
apprenticeships@lincolncollege.ac.uk
The reference code for this apprenticeship is VAC2000055519.
Apply now
Closes in 4 days (Friday 2 October 2026 at 11:59pm)
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