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Customer Service Apprenticeship Trade Vehicle Security
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About the Role
We are seeking a motivated and enthusiastic Customer Service Apprentice to join our team. This is an excellent opportunity for someone looking to start a career in customer service while gaining a recognised Level 2 Customer Service Practitioner qualification.
What You'll Do at Work
- Answering incoming telephone calls and responding to customer enquiries professionally
- Providing first-class customer service to customers, suppliers, and colleagues
- Assisting customers with product information and order updates
- Supporting the sales team with customer quotations and order processing
- Building positive relationships with new and existing customers
- Processing invoices and customer paperwork accurately
- Supporting payroll administration and maintaining records
- Assisting with stock checks and monitoring inventory levels
- Helping to place orders for stock when required
- Updating customer records and company databases
- Filing and maintaining accurate documentation
- Handling customer queries and resolving issues where appropriate, escalating when necessary
- Working closely with colleagues to ensure customers receive a high level of service
- Participating fully in apprenticeship training and development activities
Where You'll Work
Unit 27
Trading Estate, Kelvin Way
West Bromwich
B70 7TW
Training Details
Course Contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training Schedule
As well as working towards a Level 2 Customer Service Practitioner qualification, you will learn job-specific skills from experienced colleagues. In addition to a workplace mentor, you will receive support throughout your apprenticeship from a dedicated mentor from the Employment and Skills Team.
More Training Information
An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the occupational standard.
Essential Qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
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Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About the Employer
Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide. https://www.tradevehiclesecurity.co.uk/ (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
On successful completion, there may be opportunities to progress onto a Business Administration Level 3 apprenticeship within the company or a job placement.
Contact Information
The contact for this apprenticeship is:
SANDWELL COLLEGE
The reference code for this apprenticeship is VAC2000052304.
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