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Customer Service Apprenticeship - Workington Specsavers
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Customer Service Apprenticeship - Workington
Location
Specsavers Optical Superstores Limited
25 Murray Road, Workington, Cumbria, CA14 2AD
Closing Date
13 days remaining (Wednesday 14 October 2026)
Job Summary
As an apprentice in our store, you’ll have everything you need to truly realise your potential - with experience in a full-time role and the support of a global brand, all whilst earning a real wage. You will give customers top-notch advice, provide a warm welcome, and handle orders and payments.
Wage
£17,173.61 a year
Minimum wage rates (opens in new tab) £8.50 per hour
Training
- Course: Customer service practitioner (level 2)
- Training Provider: SPECSAVERS OPTICAL SUPERSTORES LIMITED
- Hours: 38 hours 45 minutes a week
- Start Date: Wednesday 28 October 2026
- Duration: 1 year
- Positions Available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Responsibilities:
- Giving customers top-notch advice
- Giving customers a warm welcome to the store
- Dealing with orders
- Efficiently answering telephone calls to the store
- Advising customers their hearing aids/glasses are ready or delayed as appropriate
Training Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Course Contents:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers' needs and manage expectations.
- Maintain informative communication during service recovery.
Requirements
- Desirable Qualifications: GCSE in: Maths (grade 9-3 (A*-D))
- Skills: Communication skills, Organisation skills, Administrative skills, Team working
- Other Requirements: Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry-level position; you must not have worked in the customer service sector before.
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About the Employer
Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family-run business, continuing to go from strength to strength and proud of it.
After the Apprenticeship
Your earnings can increase over time with an apprenticeship. At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including roles in Specsavers call centres, receptionist roles, and meet and greet roles.
Contact Information
The contact for this apprenticeship is: SPECSAVERS OPTICAL SUPERSTORES LIMITED
The reference code for this apprenticeship is VAC2000056305.
Apply Now
Closes in 13 days (Wednesday 14 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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