The Spectator
Customer Service Assistant
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About the Role
An exciting opportunity for a bright and confident Customer Service Assistant has arisen at Old Queen Street Media (publishers of UnHerd, The Spectator and Apollo magazines).
You will be required to carry out day to day customer service functions such as: responding to subscriber enquiries, moderating the website's comments section, and handling shop and merchandise orders.
The primary function of the role will be to receive and handle incoming customer queries across all three brands (primarily over email and telephone) and ensure a quick and effective resolution.
You will be part of a close-knit team and have the option of hybrid working. With a naturally cheerful and outgoing personality, you will be confident, proactive, and able to prioritise and juggle multiple tasks.
This is a fantastic role and would suit a recent graduate or school leaver, or equally someone with a bit of work experience looking to start a career in the world of publishing/media.
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Key Responsibilities
- Handle day to day incoming customer/subscriber enquiries
- Comment moderation on our social media channels
- Handle the fulfilment of merchandise and shop orders
- Assist with the general running and housekeeping of the office
- Liaise with our subscriptions team to ensure that processes are running efficiently
Key Skills and Knowledge
- Experience of working with various CMS platforms would be beneficial
- The ability to actively listen to customers so they can adequately gauge and address their needs
- Outstanding written and verbal communication skills, with a strong command of the English language
- Ability to work to strict deadlines and capable of managing and prioritising the workload
- Ability to work and thrive in a multi-tasked and fast-paced environment on your own and within a team
- Analytical and methodical approach to work with a high level of attention to detail and numeracy; a passion for excellence
- Previous experience of using analytical packages such as Google Analytics would be beneficial
- Excellent skills in Word, Excel and PowerPoint
- A keen interest in politics and current affairs
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Requirements
- Experience in a customer service support role
- Strong verbal and written communication skills
- Ability to handle inquiries, complaints, and feedback professionally
- Experience using customer service tools
- Patience, empathy, and active listening skills
- Ability to multitask and manage time effectively
- Some remote weekend work when required
Benefits
- Salary dependent on experience
- Hybrid working
- Option to work paid overtime + earn commission on outbound sales calls
- 5% Employer Contribution Pension Scheme
- All staff receive generous discounts at our Company restaurant, as well as free breakfast and fruit
- Cycle to work scheme
- Interest-free season ticket loan
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