Grand Central Rail
Customer Service Assistant
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Join the Grand Central Team as a Customer Service Assistant!
Organisation: Grand Central
Location: Bradford
Salary: £24,479 rising to £28,332 upon completion of training
Vacancies: Please note this is for a talent pool vacancy for when positions become available in the future
About Us:
We are an open-access train operator linking the North East and West Yorkshire with London, which means we don't get any sort of help from the government and our only loyalty is to our customers - it's in our interest to give you the best journey possible. We've been connecting London Kings Cross, Yorkshire and the North East since 2007. Calling at the smaller stations means we're always looking to be active in the local community, through our various social responsibility programs and helping local organisations.
The Role:
To be successful in the role, you will need to have a passion for customer service, be able to use your initiative and adapt to changing scenarios day to day. In return we can promise you an exciting role where no two days are the same, offer excellent training & support through the onboarding process and further career opportunities for the right candidate.
Grand Central run services from 6am to 11pm, 7 days a week, so an ability to work a variety of shifts across all seven days is crucial.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What will I be doing as a Customer Service Assistant?
This role will support the Senior Conductor in all customer service requirements with an emphasis on the provision of catering services. Duties will include:
- Deliver an excellent customer experience in all areas on-train for both our First and Standard Class passengers.
- Provision and management of on-board catering retail.
- Undertake all associated stock, storage and waste management requirements.
- Ensure personal safety and that of others at all times.
This role will suit someone who loves interacting with a variety of different people on a day-to-day basis, and someone who thrives on the challenges of unexpected events.
What will I need to be successful as a Customer Service Assistant?
Essential
- Strong customer service skills
- Ability to work safely under pressure
- Be able to use your initiative
- Great communication skills
- Be able to work as part of a team but also comfortable working alone.
- Confident and able to make decisions
- Be able to pass a rail safety medical including drug and alcohol testing
- Able to work a variety of shifts across a 7 day rota
Desirable
- Basic food hygiene certification
This role is subject to a telephone medical if successful and must meet industry medical requirements.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Grand Central Benefits:
- Contributory Pension Scheme: Arriva Workplace Pension Plan (AWPP) provided by Standard Life
- Unlimited Free Travel for you and your immediate family on all Grand Central services. In addition, we currently offer concessionary travel on other Arriva Trains UK franchises.
- Employee Assistance Programme provided by Health Assured: free, confidential 24-hour telephone counselling and information services.
Benefits available upon completion of probation period (3-6 months):
- Friends & Family Passes pro-rata allocation of return standard class journeys (terms & conditions apply)
- Company Medical Insurance provided by AXA PPP Healthcare (taxable benefit)
- Company Wellness Package (including dental/optical treatment) provided by WPA (taxable benefit).
- Child Care Vouchers Scheme
- Cycle to Work Scheme
- Arriva Village employee rewards and benefits scheme
At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills