Mouser Electronics
Customer Service Assistant
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Job Description
We keep on growing. Grow with us!
At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our High Wycombe Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.
Customer Service Assistant (f/m/d)
What To Expect
The Customer Service Assistant will be responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives.
- Provides the best possible service and support to customers through mediums such as web, email, chat, and fax.
- Processes customer orders, quotes, and other information by entering into company systems.
- Researches and expedites customer requests.
- Supports the local Customer Service team, and provides support for other teams when needed.
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What We Are Looking For
- Initial experience in customer service or support is advantageous.
- Desire and ability to interact directly with customers and carry out correspondence in a professional and courteous manner.
- Excellent written and verbal communication skills in English.
- Profound MS Office skills, experience with an ERP system would be helpful.
- Ability to work under deadlines and interact with people at all levels.
What We Offer
- A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team.
- 25 days annual leave, (increasing with service to 30 days) plus bank holidays
- Family Friendly policies
- Free parking
- Hybrid working
- Enhanced company pension
- Enhanced Sick Pay
- Employee recognition program
- A wide range of training opportunities through our Mouser University
- Company funded Health Cash Plan
- Friend and Family Referral Bonus
- Annual Performance appraisals
- Life assurance
- Access to Employee Assistance Programme (EAP)
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Our Office Is Located At The Following Address
Mouser Electronics
Artisan Building
Hillbottom Road
High Wycombe
Bucks. HP12 4HJ, United Kingdom
The salary range for this position is GBP 24,200 - GBP 26,000.
About Us
Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. This year marks the company's 60th anniversary. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.
Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.
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