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Customer Service Assistant Apprentice
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CURRENCIES 4 YOU LTD
Unit 3 - 5 Sandpitt Road (DA1 5BU)
Closes in 18 days (Friday 18 September 2026 at 11:59pm)
Posted on 28 August 2026
Summary
- An amazing opportunity to work with our commission scheme
- The chance to join a friendly, supporting and highly experienced team
- 20 Days Holiday + all Bank Holidays
- Offices Globally + international travel
- No weekend work
- Team building events
Wage
- £15,600 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
Training course
- Customer service practitioner (level 2)
Hours
- Monday to Friday, 9.00am - 5.30pm.
- 37 hours 30 minutes a week
Start date
- Monday 21 September 2026
Duration
- 1 year 3 months
Positions available
- 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Customer Service Level 2 Apprentice, your typical day involves providing excellent service to customers and supporting the smooth operation of the business. You'll:
- Call Potential and existing clients
- Keep up to date with an essential database
- Use appropriate resources and technology to meet client needs
- Gain a full understanding of our services to discuss with potential clients
- Understand international markets to contribute to daily briefs and discuss with potential clients
- Develop knowledge of relevant regulations and legislations
- Provide excellent customer service via all communication platforms
- Day to day use of the full Microsoft package
- Provide clients with advice, guidance and support whilst managing their expectations
- Understand the extended customer journey
- Work closely with other departments to ensure tasks are managed accurately and efficiently
- Research into customers behaviors including influencing factors such as loyalty, emotion, and culture
Your day as an apprentice will be varied and dynamic, offering valuable opportunities to develop customer service skills while contributing to the success of the business.
Where you'll work
Currencies 4 You
Dexter Print Building
Unit 3 - 5 Sandpitt Road
DA1 5BU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training provider
HEART OF ENGLAND TRAINING LIMITED
Training course
Customer service practitioner (level 2)
What you'll learn
- Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- Remote delivery at the apprentice's place of work
- Educator visits every 2 weeks
Requirements
Essential qualifications
- GCSE in:
- 5 x GCSE's (grade 4+)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
All hours are spent in the office so being able to travel in is essential.
About this employer
Have you ever thought about working in the financial sector, dealing with currency exchange on the international market? If so Currencies 4 You are an international company working within the foreign exchange markets. Our head office is based in the UK however we currently have offices in Spain and Portugal. We are also excited to say we are looking to expand to Dubai and Canada. The world really is at your feet here with no limits as to what you can achieve. As a company we pride ourselves on excellence in Customer service and upholding a professional approach with not only our clients but the team too. You will have an amazing opportunity here to have a great career with long term prospects and goals. Not to mention the possibility of working abroad. We offer over 140 currency pairs to offer to both Corporate and Private clients assisting those with a foreign exchange requirement from Expats moving overseas and suppliers making payments towards their international invoices.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
https://www.currencies4you.com/ (opens in new tab)
Company benefits
- An amazing opportunity to work with our commission scheme
- The chance to join a friendly, supporting and highly experienced team
- 20 Days Holiday + all Bank Holidays
- Offices Globally + international travel
- No weekend work
- Team building events
- Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
It is hoped but not guaranteed that after this apprenticeship a full offer of employment will be given.
Ask a question
The contact for this apprenticeship is:
HEART OF ENGLAND TRAINING LIMITED
Louisa Barby
Apprenticeshiprecruitment@hoet.co.uk
01788 568425
The reference code for this apprenticeship is VAC2000050757.
Apply now
Closes in 18 days (Friday 18 September 2026 at 11:59pm)
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