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Customer Service Assistant Apprenticeship - Lyng Pharmacy
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About the Role
Lyng Pharmacy are seeking a motivated and enthusiastic Customer Service Apprentice to join their pharmacy team. This role will involve a variety of customer service duties, providing essential support to operations while also interacting with patients.
What you'll do at work
- Front of house, working on the counter
- Interacting with patients/ customers
- Issue prescriptions
- Dealing with queries/ complaints
- Contacting doctors
- Calls, emails
- Till work
- Stock check
Where you'll work
1 Lyng Lane
West Bromwich
West Midlands
B70 7RW
Training Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STAFF SELECT LTD
Training course
Customer service practitioner (level 2)
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
- Customer Service Practitioner Level 2 Apprenticeship Standard
- Functional Skills maths/ English if required
- No day release- apprenticeship completed within the working environment
Desirable qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
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Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
- Must be flexible to work on a rota available for both shift patterns.
Lyng Pharmacy is a well established pharmacy located in West Bromwich providing a full range of NHS and Private pharmacy services to the local community.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Possibility for the right candidate to grow and further develop within the business.
Contact Information
The contact for this apprenticeship is:
STAFF SELECT LTD
Carolyn Marson
apprenticeships@novatraining.co.uk
01902716100
The reference code for this apprenticeship is VAC2000047863.
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