DiverseJobsMatter
Customer Service Assistant - Entry Level
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Motability Operations Ltd - Customer Service Apprentice
Motability Operations Ltd is recruiting a Customer Service Apprentice to join our team on a full-time basis in Bristol.
About the Role
During this 15-month apprenticeship, you will gain hands-on experience, develop new skills, and contribute to a range of customer-focused teams. This role is full-time and office-based.
You will start your apprenticeship in our Vehicle Licensing and Documentation team. Here you will learn about licensing all Motability Scheme vehicles, including registration, taxation, and administration processes, alongside the end-of-contract dispatch process. This is a manual and process-driven role.
You will then move to our Application Support team. Here you will support the application process and help manage the return of vehicles at the end of contract. This is where you will begin taking calls.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You will spend three to four months in each team to understand how they positively impact the customer and dealer journey. These teams support the business Monday to Friday from 8 am to 5 pm.
During this stage of your apprenticeship, you will:
- Make and receive telephone calls. Training will be provided.
- Manage vehicle documentation before and after agreements.
- Process manual dispatch within the vehicle documentation team.
- Manage vehicles that have not been returned on time.
- Support the correction of customer agreements.
Once you have completed these placements, you will move into our Application Experience Team, working 9 am to 5 pm.
As part of our Customer Services department, you will support the application process for both car dealers and Motability Scheme customers. You will help deliver an excellent end-to-end service for our customers.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
During this stage, you will:
- Take calls from customers and dealers.
- Guide first-time customers through the application process.
- Support existing customers back onto the Scheme.
- Develop strong customer service skills.
- Receive one-to-one coaching each month to support your development.
You will build both personal and professional skills throughout this apprenticeship, giving you the opportunity to thrive in a customer service role.
Alongside your role, you will enroll onto Customer Service Level 2 with South Gloucestershire & Stroud College. You will spend 20% of your working time on off-the-job learning.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location