Beacon Cymru Group
Customer Service Assistant
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About the Role
Do you enjoy helping people and making a real difference at the first point of contact? We’re looking for Customer Service Assistants to join our friendly and supportive Customer Service team at Beacon.
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You’ll be the first point of contact for our residents and customers. Working collaboratively with colleagues across Housing services, you’ll aim to resolve queries at the first opportunity, ensuring a consistent, high-quality service every time.
Responsibilities
This role suits someone who is customer-focused, organised and comfortable working in a fast-paced environment. You’ll be confident using digital systems, able to handle a range of enquiries sensitively, and motivated to continuously improve the way services are delivered.
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Location
Based at our Swansea Head Office with hybrid working, we offer a range of working patterns, a supportive culture, and the chance to be part of an organisation committed to creating better places for people and the planet.
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