IKEA
Customer Service Assistant
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IKEA Cardiff Customer Service Assistant
As a Customer Relations Assistant, you’ll be the friendly face and supportive voice that turns challenges into solutions and visitors into lifelong fans. If you thrive in an engaging, people-first environment and appreciate the concept of working with a global brand that values simplicity, sustainability - you’re in the right place.
WHAT WE OFFER
- The Start Date of employment will be: 27th September 2026
- Competitive hourly rate of £13.45 per hour.
- 12 hours working 3 days per week and 3 out of 4 weekends. With availability to work between 10.00am until 8.15pm.
- We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.
- 15% IKEA discount & discount portal helping you save £100’s on high-street retailers.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
- Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you
- Free healthy meal option, salad bar, fruit, and hot/cold drinks
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No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
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Click below for a full list of our benefits: https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310
WHAT YOU'LL NEED TO HAVE
- You prefer to take initiative, are adept at managing several responsibilities concurrently, and value teamwork while also being able to complete assignments without direct supervision.
- You have a customer-first mindset, where you make the customer feel valued and supported in everything you do, always bringing positivity and professionalism to help.
- You are computer literate and able to work with technology.
- The ability to maintain composure and poise when dealing with a variety of customers and complex complaints.
WHAT YOU'LL BE DOING DAY TO DAY
- Working on our checkouts and returns desk to support customers in a timely manner, ensuring precise cash handling, transaction accuracy, and a customer focused understanding.
- Greeting and welcoming customers with warmth to set the tone for a great day of shopping.
- Use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
- Ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
Get help with your application
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WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.
Come see the wonderful workday where we create a better everyday life for the many.
RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible.
- Please attach an updated CV with your application so we can get to know you better.
- Shortlisted candidates will be invited by email to attend a group interview.
We understand not everyone will be successful, but we promise to keep you informed either way.
For any advice or support, email me at lisa.cathcart@ingka.ikea.com and I will be happy to help!
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