Order & Service Administration

• Process customer orders accurately and promptly via our ERP system, including direct container orders from placement to shipment.
• Manage collection requests, cancellations, and amendments.
• Oversee the spare parts process – picking, packing, and maintaining stock levels.
• Own the ordering process for specific key accounts, uploading daily order and stock data to ERP and coordinating weekly collections.
• Generate weekly reports for accounts to track outstanding orders and delivery dates.
• Chase outstanding service or collection issues to resolution.

Reporting & Communication

• Produce and distribute regular reports to key customers and internal stakeholders, including weekly delivery schedules and stock updates.
• Liaise with the Transport Department to monitor outstanding deliveries, ensuring customers are informed and issues are resolved efficiently.
• Answer general phone and email enquiries from customers and end consumers, escalating persistent issues to the Customer Services Manager.

Cross-Department Collaboration

• Coordinate with accounts, transport, and operations teams to manage orders and logistics effectively.
• Support Area Sales Managers by providing account updates and contributing to department development and KPIs.
• Assist other departments when needed and help maintain clean, organised workspaces (e.g., spare parts room).

What We’re Looking For

• Strong customer service and account-management skills with excellent communication and problem-solving abilities.
• Attention to detail and accuracy in data entry and follow-up enquiries.
• Proficiency in order processing and familiarity with ERP systems (experience with Microsoft Dynamics Business Central is advantageous) and good Microsoft Office skills.
• Able to remain calm, empathetic, and diplomatic when handling demanding customers or complex queries.
• Team player with experience working cross-functionally.
• Ability to prioritise multiple tasks and remain resilient under pressure.
• Prior customer service experience (furniture or home interiors advantageous but not essential).

Why Join Us?

You will join a family-owned business with four decades of experience and a reputation for quality. In this central, office-based role, you’ll be part of a supportive team that values collaboration and continuous improvement. You’ll help maintain our high service standards and play a key part in keeping our customers happy and our operations running smoothly. If you’re an organised, customer-focused professional looking to build a career with a respected furniture supplier, we’d love to hear from you.