Network Rail
Customer Service Assistant x 3 12 months fixed term contract
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Who We Are
Join Network Rail - Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision.
About The Role
You will act as a highly visible and approachable point of contact within the station, delivering excellent customer service to passengers, visitors, contractors, retailers, train operating companies and other stakeholders. The role involves proactively assisting customers with information and travel support, responding professionally to incidents or emergencies, and fulfilling allocated responsibilities within station emergency plans. You will also work closely with customers, external authorities and regulators to help prevent and manage criminal activity, ensuring the station remains a safe and welcoming environment for all users.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
In addition, you will carry out regular station inspections to monitor safety, security, equipment and contractor compliance in line with company standards and procedures, accurately completing records for audit purposes. You will manage the reporting and resolution of station faults, take a proactive approach to identifying hazards or unsafe conditions, and ensure issues are correctly reported and followed through. The role includes checking risk assessments and method statements and issuing Permits to Work, as well as maintaining clear documentation to support safe, compliant station operations.
Salary - £27,464 per annum plus Inner London Allowance
Grade - Band 6
There are 3 12-month FTC contracts available.
For assistance with your application please email WesternResourcing@networkrail.co.uk.
Here Are a Few Of The Benefits We Offer
- Generous annual leave entitlement
- Choice of pension schemes
- Discounted leisure train travel for you and your family
- 75% subsidy on Rail and Underground season tickets
- 5 days paid volunteer or carers leave
- My Benefits platform - giving national and local discounts on retailers, gym membership and more
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our aim is to ensure your candidate experience is as positive as possible. If you require reasonable adjustments at any point, simply let us know - we'll do our best to assist you.
We positively embrace flexible working recognising that employees may wish to balance work and family/home life.
In Wales and Western region, you will have the opportunity to join PROUD, our reward and recognition scheme where you can say thanks and recognise colleagues across the region who have demonstrated outstanding values and behaviours.
At Network Rail we promote a diverse and inclusive organisation. We are working in conjunction with the Cultural Fusion team to support black, Asian and minority ethnic colleagues. If you would like support with your application or interview please contact Wales&WesternCulturalFusion@networkrail.co.uk.
Essential
Your experience and skills
- Command of English language, both written and oral
- Experience of working in a customer facing environment
- Confidence to deal with different types of situations assertively
- Experience of working effectively as part of a team
Desirable
- Educated to GCSE or equivalent in English and maths
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location