UPS
Customer Service Associate
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Job Description
CUSTOMER SERVICE ASSOCIATE - Pharmacy
Polar Speed UPS, Site 1, Chartmoor Road, Leigton Buzzard, Bedfordshire, LU7 4WG
Monday to Friday - 40 hours per week - split shifts each week, 8am to 5pm and 9am to 6pm
Job Purpose And Key Responsibilities
- Deal directly with customers over the phone and via email.
- Updating and maintaining accurate patient records on the patient database.
- Recognise and report adverse events in accordance with SOP and within specified timeline.
- Respond promptly to customer queries, and raise complaints where appropriate.
- Rotate around the treatment therapies to develop a full skill set in all functions of the pharmacy administration department.
- Order processing and invoicing.
- Communicate/Collaborate with all internal departments.
- Additional tasks may be requested by the Seniors or Team Leaders, when appropriate to the skills and responsibilities of a Customer Service Associate.
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Specialised Knowledge and Requirements
- Excellent telephone manner.
- Excellent Organisational Skills, Show Initiative And Be Proactive.
- Good working knowledge of IT packages, Word, Excel, Polar Track, Internet/Intranet, Masternaut.
- Strong social and interpersonal skills when dealing with internal and external clients.
- Must have a good eye for detail, be able to work well under pressure and be a quick learner.
- Must be able to build effective working relationships with Senior Managers and their support staff.
- Team player mentality with the ability to work on own initiative and influence others.
- Must appreciate the need for retaining confidentiality.
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Employee Type
Permanent
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