Greystar (International)
Customer Service Associate
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Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
Key Role Responsibilities
- Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
- Supports the creation of a positive, memorable experience for residents
- Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
- Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
- Supports events and activities within the Community
- Establishes and maintains relationships with University clients.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
- Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
- Undertakes marketing activities such as attending open days and leafleting to promote the property.
- Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
- Assists with summer Community preparations, including move-in and move-out processes.
- Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
- Participates where required in an on call roster to provide out of hours emergency support for the Community.
- Chase outstanding rent arrears following rent collection procedures in meeting property targets.
- Promote tenancy extensions and other revenue streams such as vending
- Raise purchase orders in accordance with procedures
- Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
- Look to maximise efficiency of utilities.
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About You
You should be equipped with a solid general education, showcasing both written and numerical proficiency. Proficiency in Microsoft Office applications such as Word, Excel, and Outlook is essential. Your repertoire should include excellent customer service skills, honed through significant experience in accommodation, hospitality, leisure, or reservations/membership environments. As a self-starter, you must possess the ability to motivate yourself, yet also thrive as a strong team player capable of autonomy and taking ownership. Demonstrating exceptional organizational abilities, multitasking prowess, and meticulous attention to detail is crucial. Being self-aware and culturally attuned, you should adapt your relationship-building, communication, and negotiation skills to suit diverse audiences. Lastly, your enthusiasm to consistently deliver exceptional stakeholder experiences and a commitment to continuous self-improvement should be evident.
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One of Greystar’s core values is Equality, and as such, we pride ourselves on being an equal opportunities employer. We welcome applications from candidates of all backgrounds and experience, even if you don't meet every requirement on the job advert.
Greystar is committed to having an accessible and inclusive recruitment process. Should you require any reasonable adjustments during the recruitment and interview process, please contact our Europe Talent Acquisition team at talentacquisitioneu@greystar.com. For more information on careers at Greystar, please also visit our careers site at https://jobs.greystar.com/.
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