Carrier
Customer Service Centre Agent
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About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
Job Opportunity: Customer Service Centre Agent
We are growing our Customer Service Hub in Livingston and are looking for motivated individuals to join our team. As part of our customer support function, you’ll play an important role in delivering excellent service to our clients.
What You'll Do
- Complete all daily administration within our Depot network to a high standard including on-hires, off hires & exchanges.
- Be the first point of contact when customers call.
- Liaise and work effectively with the company’s operational & sales teams.
- Proactively identify and develop “New Business” opportunities to grow our sales pipeline & conversions in conjunction with our strategic goals.
- Work to specified timelines in an efficient manner to achieve converting all opportunities to wins for the Carrier Rental Systems business.
Who We're Looking For
To be successful in the role you should have:
- Previous customer service or sales support experience.
- Good communication skills – verbal and written.
- Self-motivated.
- Time management and organizational skills.
- Flexibility and adaptability.
- Commitment to customer service excellence and best in class results.
- Excellent telephone manner essential.
- Proactive approach.
- IT literate with MS Office skills.
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What We Offer
- Base salary + 15% bonus
- Generous pension scheme
- Stable working hours from Monday to Friday (8-5pm)
- Paid sick leave
- 25 days of holidays + bank holidays
- Comprehensive onboarding training and support of line manager
- Small but supportive team
- Access to the benefits central
Your Journey with Us
We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages:
- Initial call with our sourcing/recruitment team
- Interview with the Manager
Our Commitment to You
As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.
The values that guide us are respect, integrity, inclusion, innovation, and excellence. We’re excited for you to join us and make a difference!
Pay Range
The annual salary for this position is between £24,785.00-£49,420.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, CLA participation, market typical pay for the role, and other unique qualifications of the successful candidate.
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Other Compensation
This position may be entitled to short-term cash incentives, subject to plan requirements.
Benefits
We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.
Equal Treatment and Non-Discrimination
Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 14 calendar days from Job Posting Date. Job Posting Date: 27 August 2026
Job Applicant Privacy Notice
Please click on the link below to review the Job Applicant Privacy Notice.
Use of AI in Recruitment
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
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