University Hospitals of Leicester NHS Trust
Customer Service Centre And Switchboard Team Leader
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The Customer Service Centre and Switchboard Team Leader
The Customer Service Centre and Switchboard Team Leader will provide a comprehensive, high quality service to patients, staff and members of the public on behalf of the Trust.
Acting as the first point of contact for frontline staff, the Team leader will oversee the day to day management of the customer service and switchboard teams ensuring the effective delivery of services.
As a subject matter expert on switchboard and helpdesk processes, the Team Leader will manage daily staff rosters to ensure appropriate coverage and maintain service efficiency. They will identify training needs, provide on-going support to advisors and operators and to ensure adherence to established procedures and policies. The Team Leader will maintain accurate staff records, coordinate mandatory training and conduct annual appraisals to support staff development and performance.
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Our Strategy
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
Our Four Primary Goals
- High-quality care for all
- Being a great place to work
- Partnerships for impact
- Research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
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- We are compassionate
- We are proud
- We are inclusive
- We are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About The University Hospitals Of Leicester NHS Trust
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
For further details / informal visits contact:
Name: Muhammed Casoojee
Job title: Deputy Customer Service Centre Manager
Email address: M.Casoojee@nhs.net
Telephone number: 07484015491
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