Customer Service co-ordinator

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role

• Work closely with the internal and external sales teams to maintain a high level of customer service.
• Act as the point of contact for designated existing and potential customers.
• Support Commercial and Finance teams, where required, to ensure compliance.
• Provide excellent communication channels both internally and externally.
• Support Business Development Managers in the delivery of new business.
• Maintain and develop relationships with existing customers through proactive communication.
• Raise new specifications in line with customer requirements for the commercial department and request samples when required.
• Raise new specifications and process new artworks and tooling for both new and amended specifications.
• Obtain purchase orders and invoice customers for all new tooling.
• Process sales orders, amendments, and cancellations when required, in a timely and efficient manner, keeping customers fully informed of any changes.
• Check orders in line with internal procedures.
• Monitor customer forecasts to place stock orders, and regularly review stock levels in line with customer agreements and business KPIs.
• Manage stock levels (where applicable) in line with both customer agreements and internal aged stock KPI’s.
• Liaise with internal departments and customers to ensure customer delivery dates are met wherever possible.
• Liaise with customers to collect pallets and top boards where applicable.
• Use all functionality of the Cobis, OMP, and IT systems required for the role.
• Provide effective holiday and absence cover for administrative tasks, including customer communication and placing orders.