Customer Service Administrator

Job Description

Location: Wigan, Lancashire, WN5 0LQ

Contract: Full time, permanent. Monday to Friday (08:00-16:00) - 37.5h

At Saica Group, we are more than an organisation; we are a community committed to driving sustainable paper solutions for corrugated board and packaging while championing circularity in waste management. With over 10000 colleagues in 11 countries, our rich history spanning 80 years and our unwavering dedication to our mission and values, we invite you to be part of a journey that leaves a lasting impact.

Our Flex division produces a range of flexible plastic films, with our site in Wigan manufacturing products for major food retailers and suppliers. We are now seeking a motivated candidate to join our team and build a career in the print industry.

About the Role

We are offering an exciting opportunity for a Customer Service Administrator to join our team. As a Customer Service Administrator you will be responsible for providing sales and administrative support to our Sales Managers, working closely with customers to support existing and ongoing sales and business opportunities. You will work within a small team servicing and communicating with our customer base to understand their requirements, update them on timelines, handle any complaints and provide them with end-to-end administrative support from point of order.

Responsibilities

• Communicate daily with Sales Managers on all general enquiries regarding key accounts.
• Manage customers via telephone and email on a daily basis to understand stock requirements and stock forecasts.
• Understand customer forecasting and liaise with the purchasing department for raw material requisitions.
• Monitor aged stock on behalf of the customer and Saica Flex.
• Effectively liaise with Production, utilising data to continuously ensure all customers are up to date with orders & despatches.
• Understand and monitor all lead times given by customers and ensure full communication is given to all departments to achieve the required results.
• Provide a high standard of customer care at all times, developing close, supportive business relationships with key clients.
• Identify quickly and efficiently any customer complaints and ensure they are dealt with effectively and professionally.
• When required, provide bespoke weekly/fortnightly/monthly data for either our customers or colleagues within Saica.
• Liaise with the site Finance Administrator and Finance Shared Services to ensure all customers’ accounts are paid and no outstanding queries are held on file.
• Work closely with all members of the internal support department in the sharing & gathering of customer and product information.
• Continuously promote the business and its expertise to support sales activity.
• Communicate effectively with all other areas of the business as required including, Production Planners, Inventory Controllers, Accounts and Sales and Marketing Director to create a clear and concise process.