Bupa
Customer Service Consultant
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DESCRIPTION & REQUIREMENTS
Customer Service Consultant – Rostering & Payroll
Become a key part of a collaborative team that keeps everything running behind the scenes. As our Business Administrator, also known as Customer Service Consultant (CSC) within Bupa, you’ll work closely with your fellow CSC and General Manager to play a vital role in welcoming new staff, maintaining compliance, and ensuring our rostering and payroll systems stay on track — while also supporting front-of-house operations with warm, professional receptionist duties.
About the home
Our Clayton care home is set within a lively community 25kms from the CBD, surrounded by a hospital, supermarket, and schools. It consists of 155 beds, with a variety of care types. Our primary goal is placing our focus on the health, lifestyle, and well-being of our residents.
Duties & Responsibilities:
Some of your responsibilities include but are not limited to:
- Support and oversee the care home employee experience
- Administer rosters in accordance with requirements as set out in the respective Enterprise Agreement (EA), budgets, and workforce optimisation guidelines.
- Partake in Recruitment activities to support General Manager to facilitate an excellent candidate experience through to the onboarding of new starters.
- Actively manage employee leave, both planned and unplanned.
- Process payroll, reconciliations, and enquiries in a timely manner.
- Maintain quality and accurate employee record management.
This role also involves receptionist duties that require you to:
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- Deliver a customer-centric experience for residents, employees, visitors, and suppliers
- Provide efficient administrative support, including document management, mail, security, and reporting
- Manage financial transactions such as petty cash, receipts, and banking
- Use the purchase-to-pay system to ensure adherence to the administrative budget
- Support the Care Home leadership team with organisational initiatives and community events
- Lead continuous improvement activities by gathering and actioning feedback from residents and employees
Ready to make a difference? Join our Bupa family and embark on a rewarding journey filled with laughter, connection, and endless possibilities.
Benefits of Bupa
- Free select health insurance products for you and your immediate family up to $5.5k
- 5-x free telehealth GP appointments through Blua (our digital health platform) for you or your immediate family.
- VIVA Happier & Healthier - our employee wellbeing program. We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
- Career development: You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
- Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
- Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
- Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it
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How to Apply
Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks.
To learn more about working at Bupa please visit our website: Bupa Aged Care Jobs & Careers
At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying, and harassment.
We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.
We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.
Location
Clayton Care Home
Recruiter
Brenton Meka
GENERAL INFORMATION
- Name: Customer Service Consultant
- Ref #: 65426
- Date: Wednesday, September 30, 2026
- Full / Part Time: Full Time
- Employment Type: Casual
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