HSBC
Universal Banker
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Consultant – Essential Role at HSBC
About the Role
The Customer Service Consultant delivers outstanding service, empowering customers to use HSBC’s digital platforms and providing flexible banking support. You’ll actively raise fraud awareness and identify those needing vulnerable or complex assistance—ensuring financial inclusion for everyone.
We’re looking for passionate individuals with a helpful personality, strong communication skills, and an ambition to exceed expectations. While experience isn’t mandatory, we prioritise those who can hold genuine, empathetic conversations and go above and beyond for customers.
Coaching and development are core to our culture. Our learning platform and structured career growth opportunities will support your professional development—ensuring you thrive long-term.
Responsibilities
You’ll play a pivotal role by:
- Acting as the primary point of contact for customers, taking ownership of their queries and delivering a personalised, friendly, and efficient experience.
- Educating customers on HSBC’s digital services and reinforcing fraud awareness.
- Identifying vulnerable customers and determining tailored support strategies.
- Assisting with complex banking needs to ensure customers feel empowered and cared for.
Key Skills & Qualities
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
To succeed, you’ll need:
- Exceptional communication skills to engage meaningfully, build rapport, and demonstrate empathy.
- The ability to self-manage customer interactions, ensuring resolution that exceeds expectations.
- Resilience to thrive in a dynamic, evolving work environment.
No NCTJ or prior customer service experience is required—our focus is on personality, passion, and potential, backed by comprehensive on-the-job training.
Hours & Location
- Full-time (35 hrs per week):
- Mon–Fri: 09:00 – 17:00
- Some Branches: Sat: 09:00 – 13:30 (not all)
- Temporary branch support may be required within reasonable travel distance (expenses covered).
Working with a Student Visa?
If you cannot commit to all 35 hours per week, we cannot progress your application due to policy restrictions.
Training & Development
- 9-day Customer Service Consultant training course:
- Split over 3 weeks (on-site in branch).
- Covers job role specifics, systems, products, and services.
- Note: You cannot take holidays during training—full attendance is mandatory.
What You’ll Get
We prioritise rewarding people who deliver outstanding service and care. Your compensation package includes:
- Base salary: £26,000 (pro rata for 35 hrs/week).
- Performance bonus: Annual discretionary benefits.
- Six weeks paid holiday, including bank/public holidays (with option to purchase extra).
- Perks at Work: Access to 30,000+ national & local discounts for employees.
- Market-leading pension contributions (employer contribution).
- BUPA Healthcare (comprehensive health coverage).
- Life Assurance (covers four times annual salary).
- Flexible benefits platform with exclusive upgrades:
- Health club memberships
- Retail voucher cards
- Car breakdown cover
- And more
- Sharesave schemes: Monthly savings plan with discounted HSBC share options.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our Commitment to Inclusion
At HSBC, diversity and inclusion are non-negotiable. We actively remove barriers to ensure careers are accessible and inclusive for everyone:
- Disability Confident Leader – Interview guaranteed for role-qualified candidates with disabilities, long-term health conditions, or neurodivergent needs.
- Promote equality regardless of gender, ethnicity, disability, religion, sexual orientation, or age.
Requesting Accommodations
If you need accommodations during recruitment (e.g., interview adjustments), contact our Recruitment Helpdesk:
- Email: hsbc.recruitment@hsbc.com
- Phone: +44 207 832 8500
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location