Job Description

Customer Service Coordinator

Your Responsibilities

• Able to cover all areas of order processing for our bulk oil and packed business.
• Checking and Processing dispatched customer orders
• Working closely with Account Managers & their customers.
• Accurate processing of customers’ sales order requirements.
• Updating Logistics team/contracted haulier with bulk delivery requirements
• Administration of extra costs incurred on deliveries/Liaising with Accounts dept.
• Compiling and running reports on excel.
• Providing general administration support to the Logistics, Customer Services and Trading teams as and when required.
• Using VMI for customer load planning
• Holiday cover for the team

Your Profile

• Experience in a similar logistics role
• Customer focused with excellent telephone manner
• Able to work in a fast paced environment & under pressure
• Proficient in IT systems including Microsoft products
• High levels of accuracy
• Confident
• Team player
• Good organization skills
• Reliable

Your Future Perspective

• Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment with flexible work time models
• Room for innovative thinking and growth with the possibility to manage your own career path.
• A company culture which promotes continuous learning and diversity. To assist with this all colleagues are able to join our Women’s and Multicultural Employee Resource Groups, and the ADM Pride Employee Network and the Young Professionals Network. As well as the company wide mentorship programme as mentor or mentee.
• Excellent career opportunities in a world leading nutrition company.
• An attractive remuneration including a variety of social benefits like subsidized health & fitness offers.
• ADM is a company where managers and colleagues are encouraged to discuss and enable the flexibility that is needed to meet the demands of work and life
• Additional benefits and support for maternity and paternity leave
• ADM are an advocate of having a workforce who are aware of their mental health. In addition to our network of Mental Health First Aiders, all new starters to the business will be enrolled in ‘Mental Health Aware’ training within three months of joining the business.