Wickes
Customer Service Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Join Wickes as a Customer Care Advocate in Northampton!
Are you a natural problem-solver who genuinely loves helping people? At Wickes, we believe every customer interaction is an opportunity to make someone’s day. We’re looking for an empathetic, resolution-focused Customer Care Advocate to take ownership of customer inquiries and deliver an experience beyond the everyday.
What you’ll be doing:
As the voice of Wickes, you won’t just handle basic queries—you’ll listen, advocate, and turn challenging situations into positive experiences.
- Deliver Personalised Solutions: Support our customers through complex issues with warmth, clarity, and care, ensuring every resolution builds trust and loyalty.
- Investigate & Collaborate: Work closely with logistics, store, and internal teams to uncover the root cause of issues and deliver fair, balanced outcomes.
- Drive Business Improvement: Identify recurring themes in customer feedback to help us refine our processes and prevent future issues.
- Build Trust: Maintain warm, clear, and reassuring communication with customers every step of the way.
What we are looking for:
- Empathy & Composure: A calm, thoughtful approach when navigating challenging or sensitive customer conversations.
- Strong Communication: Exceptional written and verbal skills—clear, professional, and personal.
- Problem-Solving Mindset: Confidence in making fair, balanced decisions that do right by both the customer and the brand.
Experience that will help:
- A background in customer service, retail, hospitality, or contact centres.
- Confidence in using CRM tools.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The practical bits:
- Location: Northampton (5 days/week on-site during probation, transitioning to a hybrid model post-probation).
- Shift Patterns: Rotating between 8:00 AM – 5:00 PM and 10:00 AM – 7:00 PM.
- Weekend Schedule: 1 in 4 Saturdays (with a dedicated day off during the week).
What we can offer you:
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We also have an early careers network to support you if you’re in your first few years of your career. We’ll also equip you with a benefits package that includes:
- Competitive bonus
- Save-as-you-earn scheme
- Private Medical and Life Assurance
- Enhanced contributory pension scheme
- Colleague discount
- Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
By giving you the support you need to do well at work, and the flexibility to make life work for you. We are giving you a career that doesn’t put your life on hold. Where you can be yourself, do your best work, and make a positive difference every day.
Our Promise to You:
We aim to create an inclusive workplace where everyone feels at home. As different as we all are, we share a way of being—welcoming new people and ideas, having a can-do spirit, and showing humility. We’ll support you to make the most of your talents and provide a space for you to be valued, rewarded, and supported. By giving you the support you need to do well at work and the flexibility to make life work for you, we are giving you a career that doesn’t put your life on hold.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If that sounds like you, we’ll make you feel right at home.
Join us and be the difference we make!
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues. But it is our culture that is considered our best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.
We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills