Be Scientific
Customer Service Coordinator
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About Us
We are a specialist laboratory equipment supplier with ambitious plans for growth. We pride ourselves on delivering exceptional customer service, building long-term relationships and creating a business where our team enjoys coming to work every day.
We are now looking for a Customer Service Coordinator who wants to be part of our journey.
The Opportunity
The successful candidate will play a central role in keeping the business running smoothly.
Working closely with the team, customers and suppliers, the successful candidate will coordinate the complete order journey - from customer orders and purchasing through to logistics, dispatch and after-sales support.
This is a varied, hands-on role which offers exposure to various steps within our supply chain.
If you enjoy taking ownership, solving problems and being part of a growing business we would love to hear from you.
Essential Skills & Experience
- Previous experience within a customer service, service coordination or office administrator role
- Experience using Sage 50 or 200.
- Strong IT skills, including Microsoft Office.
- Excellent organisational and time management skills.
- Strong written and verbal communication skills.
- High levels of accuracy and attention to detail.
- Comfortable working in both an office and warehouse environment.
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Desirable Experience
- Purchasing and supplier management.
- Inventory or stock control.
- Courier or freight booking systems.
- Import/export administration.
- Laboratory, scientific, engineering, healthcare or technical distribution environments.
Key Responsibilities
- Be the first point of contact for customer enquiries by phone and email.
- Process customer orders accurately using Sage 50.
- Deliver an excellent customer experience from initial order to dispatch and through to after-sales support.
- Raise purchase orders with UK and international suppliers.
- Monitor supplier lead times and stock availability.
- Support stock replenishment and inventory management.
- Produce picking lists, delivery notes and shipping documentation.
- Arrange UK and international courier and freight bookings.
- Assist with picking, packing and preparing customer orders for dispatch when required.
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About You
We're looking for someone who enjoys being organised, taking responsibility and liaising with customers.
You will be someone who:
- Delivers outstanding customer service.
- Enjoys coordinating multiple activities at once.
- Has excellent attention to detail.
- Communicates confidently with customers and suppliers.
- Solves problems calmly and practically.
- Is proactive, adaptable and happy to assist with the evolving needs of the business.
What We Offer
- Salary of £27,000–£30,000 depending on experience
- 23 days' annual leave plus Bank Holidays
- Long-service holiday reward, with the opportunity to earn up to an additional 12 days' annual leave after one year's service (pro rata)
- Company pension
- Training and development opportunities
Location: Shrewsbury, SY4 3QJ
Hours: Monday to Friday, Full-time (37.5 hours per week) or part-time (minimum of 25 hours per week) will be considered dependant on the successful candidate
Salary: £27,000–£30,000 (depending on experience, pro rata for part-time)
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